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Benefits selections make this one a winner!
Updated March 01, 2019

Benefits selections make this one a winner!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet to manage our US operations. It helps manage payroll, personnel records, benefits and tax records.
  • HR advice and guidance - It's great to have a team to bounce ideas off and get advice. The legal escalation team is also very helpful when complex issues arise.
  • Payroll - even the most complex payroll questions can be easily answered by the TriNet team.
  • Benefits - the range of carriers gives employees a wide range of options and price points to chose from.
  • Unemployment claims - TriNet makes handling unemployment claims simple.
  • The software is very clunky and outdated. They're working with a lot of legacy code that's bad and they're piling new stuff on top. I'd rather see them create something new and launch it at one time rather than all this piled on top of old code nonsense. It's too unstable and frustratingly difficult to use.
  • Some company reps aren't as knowledgeable as others so you've got to know who to talk to otherwise you could be working with bad information.
I have a great team that supports me, and for that, I am very lucky.
The software is held back by its clunky interface and functionality. It's not at all user-friendly.
  • TriNet is a one-stop shop for benefits, payroll and employee personnel.
TriNet's benefits offerings leave all others in the dust.
If a company has less than 50 employees I always recommend a PEO like TriNet, particularly if they have young/green management and employees with shared HR responsibilities.

TriNet Feature Ratings

4.9
Employee demographic data
6
Employment history
2
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
3
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
10
8.5
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
4
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.3
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
4
Employee recognition
Not Rated
Asset Management ()
Not Rated
4.0
Report builder
Not Rated
Pre-built reports
4
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
5.0
New hire portal
5
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

3 - Human Resources and Finance
1 - Understanding benefits, HR and finance.
  • HRIS
  • Benefits Administration
  • Payroll
  • None
  • Unsure
Benefits are incredible and ultimately what keeps us with TriNet. Payroll is the second reason.
Workable, Breezy HR

Evaluating TriNet and Competitors

  • Price
  • Product Features
Benefit offerings and HR service
I wouldn't. I have done this multiple times, TriNet always wins as the best PEO offering out there right now.

TriNet Implementation

Follow up always
  • Implemented in-house
Change management was a small part of the implementation and was well-handled - To communicate with employees and follow up with implementation team.
  • K1 employees didn't transfer over easily or smoothly
  • Changing company name is complex
  • Company and employee history is lost when changing a system

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - I don't feel it's necessary as my support team is exceptional.
Yes - I've reported bugs and left it up to the team to resolve, I've not gotten involved further and I understand how software development works.
I get exceptional support from the TriNet team all the time, there isn't 1 moment that stands out.

Using TriNet

ProsCons
Like to use
Familiar
Unnecessarily complex
Difficult to use
Inconsistent
Cumbersome
  • Payroll is very easy
  • Finding Employee Info is easy
  • Reporting
  • Signing up for benefits, comparing current costs
  • Changing employee information
  • Administration of the system for example adding holidays, it's just not intuitive
  • Employee change history is inaccurate and not intuitive
Yes, but I don't use it