TriNet to the rescue!

TriNet's customer service and communication are excellent. There is plenty of training material available on the platform as well. If you do have any questions you can contact your HR rep or call into a service center to speak to someone fairly quickly. Sometimes explanations are a bit hard to understand if you are not a payroll or HR person, but the TriNet staff can simplify their responses enough to help you understand.

There are a lot of things to look at on the portal, especially on the admin side. Sometimes navigating through screens or features is a bit clunky, but once you get used to them, and/or find the info you need, it becomes easier.

For a small company like mine, healthcare costs became a major expense. Trinet was able to provide great rates and coverage for my employees for far less cost than before. The fact that they also handle the payroll is icing on the cake. The service TriNet provides literally pays for itself through the group healthcare savings alone. Using TriNet is a no brainer for any company who is having a difficult time managing payroll AND providing health insurance to its employees.