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TriNet Overview
January 31, 2020

TriNet Overview

Wanda Chatman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is our HR system of choice. It is used to onboard new employees, house employee data, and process payroll. We also use it for reporting.
  • TriNet makes onboarding really easy. The new I9 process is great. IoT is great because you can update the system before their start date.
  • Payroll is a breeze with TriNet. As 1st-time user I was really worried, but it was so simple and so user-friendly. I really appreciate the format/design.
  • Accuracy in information housed. I have had a hard time getting my companies PTO time to update correctly. It does not calculate CO time correctly and it is not easy to update.
  • Reporting. While it seems to have improved with the new use of the workforce analyst tool, it still is not easy to run reports.
Dani and Allison are amazing!!! Anytime I need help, anytime I get stuck, anytime I mess up (and that is more often of not), they always come to the rescue. They never make me feel bad about an error on my part and they tried to hard to make sure I have on the spot support. Both are really awesome to work with. If I can't get them for whatever reason, any TriNet rep that I have spoken to also does a fantastic job!
  • TriNet has had a huge positive impact on our payroll. It's quick, simple, and easy to process time cards.
I have used Bamboo in the past as well as PeopleSoft and other HR systems. TriNet by far is the easiest to maintain and follow. It has lots of capability, and I do not think we even leverage all the tools and capabilities it has to offer. Before, we were very manual in our process and using an independent payroll system. TriNet houses all the important data I need at my fingertip and allows my employee's easy access to the things they need I.e paystubs, W2's etc.

TriNet Feature Ratings

8.3
Employee demographic data
8
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
3.7
Approval workflow
7
Balance details
2
Annual carry-forward and encashment
2
9.0
View and generate pay and benefit information
10
Update personal information
10
View job history
5
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
4.0
Report builder
4
Pre-built reports
6
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
5.0
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Succession Planning ()
Not Rated
7.0
New hire portal
9
Manager tracking tools
5
5.0
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
5
Recruiting / ATS ()
Not Rated

Using TriNet

32 - Customer Care, Operations, Marketing and Finance
n/a
  • Payroll
  • Vacation Tracking
  • Reporting
  • Performance Tracking
  • Expenses Report
I like the over TRINET system. It is easy to use, the information is east to obtain and everything I need from an HR perspective is available

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - The Time Keeping system is never correct. I have reported many issues with this portion of TRINET. This is my on dissatisfaction
MY case manager for TRINET was out of the office and I had major payroll issues around the Holiday's. I left her a message and she not only made sure she had her back up reach out to me but the next day, which was New Year's eve, Dani worked tirelessly all day to ensure she understood my issues and get them resolved so that my employees did not have payroll Issues. Service like that is what earns my loyalty to a product and company.

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Manage Employees
  • Reporting
  • Time Keeping
Yes