TriNet Review - Large Business
October 05, 2021

TriNet Review - Large Business

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Being used by our U.S. and Puerto Rico locations - it allows for us to easily manage remote workers in many states - they take on the heavy admin lifting for us.

Pros

  • Set up new states
  • Their platform and mobile app
  • Maintaining compliance
  • Easy payroll process

Cons

  • Educated support for us to make informed decisions.
  • Lack of access or visibility to processes with their 3rd parties impacting our employees, disability, life insurance and more.
  • Benefits are not customizable enough to meet the needs of our organization -the benefits process in general.
This changed in October 2020. Before, the service model was a disaster, and while improvements were made, they were not fast enough and they didn't end up changing our sentiments towards TriNet.
The platform and its sub-features work. The workforce analytics and TriNet building custom reports that are unreliable is a problem area.
  • TriNet initially supported us seamlessly and fit our needs until we reach about 175 employees. Then the needs of our business required more flexibility which TriNet could not provide. We are almost 450 employees now.
  • Payroll has always been a great motivator for us to be on TriNet.
  • Our internal auditors cannot get the reports or appropriate info from TriNet.
We have not used support from TriNet around COVID, aside from a few notices about changes - we managed this internally only.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

None, we are exploring leaving the PEO model.
I would have given TriNet a 10/10 years 2015-2018. 2019-present they have changed and caused our business operations to suffer. Our size has grown, and maybe TriNet should have a limit on client size if they cannot properly support or make client growth effective.

TriNet Feature Ratings

4.5
Employee demographic data
5
Employment history
5
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
Not Rated
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
8
7.0
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
5
Leave and Attendance Management ()
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Asset Management ()
Not Rated
3.7
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
5.5
New hire portal
8
Manager tracking tools
3
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Kimberly Runyen
    (Vendor Representative) commented 3 years ago
    We have received your feedback and appreciate you sharing your thoughts with us. We will escalate your review to the appropriate internal teams. Please reach out to us at socialmedia@TriNet.com if there is anything in particular we can help resolve for you.

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