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Navigating HR complexities with an PEO
April 19, 2022

Navigating HR complexities with an PEO

Kiersten McCarty Schroeder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Originally we signed on with TriNet for two reasons: 1.) We needed a more competitive benefits package to attract talent and 2.) as a small business we were investing too much time in HR-related work that was not income-generating.
  • Benefits
  • Chat support
  • HR support
  • Originally we had an account representative assigned to us who quickly learned our business and needs. That went away with Connect360. I miss having that direct contact, but the chat function and CRM capabilities have been massively improved.
  • More ease and intuition of the TriNet mobile app.
  • Add employer functionality to the app.
Through HR we have comprehensive benefits and a streamlined enrollment process, on-call HR support for employees and for me as the employer.
We have very few improvement opportunities for TriNet other than the app and dedicated customer service rep. The only other area that comes to mind is the hiring portal. We don't find it to be nearly as intuitive as other TriNet systems. Little things like new candidate notifications, and no firewall so you can allow others into parts of the system are somewhat clunky.
  • The most precious commodity to me as a business owner is time. TriNet has freed up significant time for us that we can now focus on clients.
  • In past life benefits enrollment is a dreaded time because of the sheer human resources needed to field questions, etc. With TriNet that has been a turnkey process with no extra time needed from me or any other team members to manage.
Early on TriNet communications were helpful in navigating the new landscape, but once we got through the initial wave we didn't really need any additional support.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

N/A
We recently launched our first family-leave policy. TriNet was instrumental in helping navigate the complexities of this kind of policy and ensuring we had it accurately captured on paper.

TriNet Feature Ratings

9.1
Employee demographic data
8
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
8.0
Pay calculation
8
Off-cycle/On-Demand payment
6
Benefit plan administration
9
Direct deposit files
8
Salary revision and increment management
9
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.3
View and generate pay and benefit information
9
Update personal information
9
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
6.0
Candidate search
6
Candidate development
6
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
Not Rated
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
7
Notifications and Alerts
5