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TrustArc at a Medium-sized Digital Organization
September 09, 2021

TrustArc at a Medium-sized Digital Organization

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustArc

TrustArc is used to support requests for users to opt-out of data sharing, access their data, or delete their data, pursuant to CCPA, GDPR, and other forms of privacy law. TrustArc provides the mechanism for triaging user requests as they come in, as well as means for initial verification of email addresses that submit said requests.
  • Email verification
  • Frontend UI
  • Flexible configurations
  • Easy-to-follow audit trail - each step of the process is clearly defined
  • Integrated process flow - all communication back to data subject is handled through TrustArc
  • Notification schemes - allowing different access levels to be notified when certain processes occur
  • Two-factor authentication upon login is a desirable feature not implemented
  • Standardized reporting on home dashboard
  • Logging of data subject requests
  • Initial email verification of these requests
  • Communication back to data subject on the status of their request
  • Cookie management on site - allows users to select their cookie preferences
  • GDPR and CCPA compliance
  • Allow organization to be compliant with data privacy laws is a requirement in 2021
  • Flexible offering allows for control of both digital (cookie) and database record requests
  • Sunk cost - organization requires this type of program, TrustArc is an established vendor in this space
OneTrust offers a similar product offering to TrustArc. Our organization had a legacy relationship with TrustArc with respect to its online cookie management preference solution. OneTrust product offerings do provide much of the same functionality as TrustArc and is worthy of consideration if you are evaluating vendors in this space.

Do you think TrustArc delivers good value for the price?

Yes

Are you happy with TrustArc's feature set?

Yes

Did TrustArc live up to sales and marketing promises?

Yes

Did implementation of TrustArc go as expected?

Yes

Would you buy TrustArc again?

Yes

TrustArc is well suited for a small-to-medium sized digital organization that is concerned about its ability to fulfill data privacy requirements. TrustArc offers an API integration to allow users to handle a larger volume of requests, but I don't have personal experience with this feature. It is a requirement that a cross-functional data privacy team be established in your organization to get the most use out of this product.