I trust TrustRadius to shorten the radius of vendors I need to evaluate
Allan Yogasingam | TrustRadius Reviewer
December 14, 2018

I trust TrustRadius to shorten the radius of vendors I need to evaluate

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Buyers

I was trying to get a better understanding, personally, of the players in the usage analytics space. I run a hockey-website with some friends and we're interested in being able to track our users as they traverse the site. Myself, and two friends are in charge of the decision making process.
  • To understand my options (i.e. build my short list or long list)
  • To compare products
  • To see what other users think of the product I am currently using
It was nice to see a comprehensive breakdown of the products available in the field as well as reviews associated with them. Having the ability to see at a feature-level what each vendor provided was valuable to us in giving us the ability to evaluate each vendor against our respective needs.
Online reviews matter because they are peer-provided. We need sites like yours to create and maintain a site that encourages your customers to leave reviews, monitors the reviews they leave, and continually improves in its services. It also helps us run our business better today. Reviews that are both positive and negative help provide balance to our evaluation.

We want to know what other customers think about those specific products and services. Listening to other customers is the best way to improve our offerings - and also help us get ideas for new offerings from our own website.
  • Ranking of vendors
  • Detailed history on the vendors business profiles
  • Peer-reviewed commentary
  • Identifying competitors in their space
  • Linking to market collateral would be nice
  • Any pricing information
  • Customer service model details
Mainly talking to other colleagues in the web-design space to see who they recommend. Other than that, we are reliant on the internet to give us the information that we need. Search engines such as Google, Bing, etc.
Employers, clients, colleges and customers are increasingly using Google as their sidekick before making important decisions. But it's important that sites like TrustRadius exist to aggregate the most important of information so people like me do not have to spend to much time evaluating competitors and enable me to make quick decisions on how things will need to work for me.
I liked how it was easy to navigate the website to see not only the vendor you were interested in, but also competitors. It was simple, yet elegant in its web-design which means I didn't spend too much time trying to find the info only I was interested in. TrustRadius does a great job of making the reviewer feel heard.