Why I trust TrustRadius for what works.
February 06, 2019
Why I trust TrustRadius for what works.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Buyers
We had a client who needed to cut through the BS of sales pages and look at what real users had to say. No hype but real people who use the product. The client needed a CRM that works out of the box and was easy to use. Every vendor told us the same thing. Not everybody could have the best product. When you read the reviews on the site you are only seeing the best of the best. I need to know what real problems other people had and are they in the same niche. My client trusts me to be right.
- To understand my options (i.e. build my short list or long list)
- To compare products
- To determine what to ask a vendor
- To validate vendor claims
- To confirm my decision
- To find evidence to support my recommendation to colleagues or my client
- To see what other users think of the product I am currently using
I looked at what problems other people had. What shortfalls did the software have? I know that once we could see the holes I could ask those questions and get real answers. But you don't know what you don't know. By using TrustRadius it was a fast way to see the things the vendors don't want to talk about. Or where they might come up short. I could see what the pros and cons are before I went back to the client. By saving my client time they get even more value from me.
I look for problems that other people have. When did they use it? A review 6 months ago, might not be what they have today. Also what type of business was it that made the review. Also, what are the people saying? Did they like it but not a good fit? I look for how likely are they to recommend it. The 7-8 review really tells what's happening. The 1-2 ratings just have the wrong product, to begin with.
It was a massive time saver. I would have spent days looking at sales pages, watching youtube videos. It helped me see what other people in the same niche have been using.
- Last updated. It's important to have recent reviews.
- Reviewer's Company Size. That tells me if I am even in the right market. If it's out of the budget I can skip it.
- Pros and Cons. Getting real reviews from people who use the software is the next best thing to buying, learning and reviewing it. We can now see if its a good fit by the company size and when it was updated.
- Could Reviews be sorted by niche? I see the niche by the profile. But could I sort on that?
- Is the client still using the software 3,6,12 months later?
- Please make the font dark. https://screencast.com/t/FX7WQ26C The light gray is hard to read.
Youtube. Ask friends. Facebook groups. Nothing beats real people sharing what works and what doesn't. Skip the hype. It makes finding out what's real and what's just sales page copy easier. I can use the reviews to back up things that might not be a strong point in the sales process. On the other hand I can find things that might not be huge to other people but are massive to me.
The people are real. I can see and Google about them. It's not a bunch of fake reviews that are all 5 stars. Shows what's not great about the software. Talks about what the real use case was for it. Did it not work because it was the wrong product, or the product didn't live up the sales copy?