New IT Ticketing System: Adopting a best practice from the ITIL Framework on Incident Management
May 30, 2022
New IT Ticketing System: Adopting a best practice from the ITIL Framework on Incident Management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Buyers
We are also evaluating ServiceNow and have discussion with the vendor on the walkthrough. At this moment, IT team ITSM and ServiceDesk requirement, we are proceeding with Freshservice for basic ticketing tracking. We may explore for other products if there's more requirement from the IT team and other business functions, so that we will have single platform to cater the business needs.
ITSM ServiceDesk system for the IT team in Singapore, Malaysia and Norway office. We need it to track the number of issues and requested raised by the users. There are 4-5 IT employees involved in this product evaluation and took us around 6 months to perform the research and purchasing this product.
- Ability to review the products used by various users
- Able to provide feedback to help the community to make better decision
- 1-1 session with Trustradius team to provide feedback
- G2
- TrustRadius
TrustRadius is easy to use and navigate for feedback.
I hardly used them to evaluate the product I would like to explore.
Product review will be sufficient for me.