Item: TrustRadius for Buyers
Rating: 8
Author: Alon Diamant

Product Evaluation

G2 for Buyers and Capterra

Other comparison sites also: Clutch, GoodFirms etc, also were in consideration.

Use Case / Buying Project

Needed it for automating tests in our system, saving man hours.
Involved - 3 people.
We took 2 weeks to research.

Pros and Cons

Trustworthy compared to others
Easy to navigate
Data well presented

Ordering of reviews based on fit to viewer
More reviews from technical stake holders
Examples of implementation and integration

TrustRadius just feels more trustworthy, and has higher quality reviews compared to other alternatives. This is why I feel more confident using it as the first step, the basis for doing comparisons and making a choice.

Value of Analyst Reports

No, I did not use these. They seem disconnected from reality most of the time, and much more focused on enterprise-ish systems and plans, which are great at times, but not in our case.

Decision Factors

We look at pricing, scalability of pricing in the short and long term, the various means and methods for receiving support and support for teams, transparency.

Other Software Used

PyCharm, Sublime Text, Streak

Likelihood to Recommend

As per the positives, very helpful as a first step on the route to making a decision - it gives you the ballpark sentiment regarding the solution.

Users and Roles

3 - They represent our Product department and its head, including all copywriting, design, UI/UX and so on, as well as the engineering leadership and the head of business, in all domains related to sales, customer success, engagement and so on.

Support Headcount Required

Someone with analytical skills, the capacity to focus on what is important in a certain choice and to base a selection process on multiple steps and partial data, as well the capability to identify true reviews as opposed to untrue.

Business Processes Supported

Choice of Product Integrated Solutions
Choice of CRM and Lead Flows Integration Solutions
Choice of Engineering Tooling and Management Solutions

Innovative Uses

Time saving by receiving a basis of perceived value by other users
Discovery of insights generated by other reviews and comparison creators
Avoiding long and hard sales and comparison calls, getting much of the information directly from the horse's mouth

Likelihood to Renew

It is very useful - but not as an absolute tool but rather as a generate "gauge", a feel, a ballpark estimation (or even guesstimation) of suitablity of a tool to a certain task and/or requirement.

Return on Investment

Positive ROI - less time spent, less errors made

Usability

Fairly easy to navigate and understand, sometimes it is a bit hard to extract the valuable inputs from the non-valuable ones, and to find the specific review point that you'd want.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Consistent Quick to learn Convenient Feel confident using Familiar	None

Mobile Interface Availability and Impressions

Yes, but I don't use it

Trust worthy solution that is a great first step on your buying journey

Overall Satisfaction with TrustRadius for Buyers