Great team, great service, great product
September 12, 2019

Great team, great service, great product

Pia Simeoni | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Vendors

We use it to generate reviews, add review widgets to our website, and for customer references. Product marketing, demand gen, and sales have been involved.
  • Company leadership (Vinay) and staff (Ryan R.).
  • Creation of buyers' guide.
  • Reviews and review tagging.
  • Widget creation.
  • Integration with Salesforce.
  • Pricing is high.
  • Difficult to prove ROI.
  • Tagging can be cumbersome if you don't get help with it.
  • Doubled investment.
  • More deals within one of our best segments.
  • Customers agreeing to referrals are priceless.
Also considered G2Crowd. I wasn't the decision-maker and not sure why TrustRadius was chosen.
Having current customer reviews and referrals are critical to the sales process and help forge trust between us and our potential customers. Also, being able to match wins to visitors was key to helping us determine ROI. Being able to see the types of companies that did comparisons and the ones that we won that were influenced by TrustRadius reviews was so enlightening.
The reviews are honest and candid, so whether they are 1 star or 5, that mix legitimizes the reviews and also allows users to read the pros and cons to decide what matters most to them.
TrustRadius for Vendors is well suited to building trust around a product with product reviews that aren't always glowing. It is less appropriate for pure lead gen.