The most comprehensive review site for B2B SaaS research
January 29, 2021

The most comprehensive review site for B2B SaaS research

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

The TrustRadius platform allows us to reach out to our customers and get their authentic, true feedback on just about every aspect of our products. In many ways, the high quality customer feedback we receive through Trustradius allows us to perform a SWOT analysis and thoroughly assess our position. Additionally, the intent data provided on the TrustRadius platform has helped us go after accounts showing intent towards us and/or our competitors. We've been able to generate more pipeline and make necessary improvements in customer experience through quality customer reviews.
  • High quality reviews
  • Ability to customize questions
  • Intent data
  • Feature ratings
  • Comparison reports could be better
  • Increased customer reviews
  • Increased conversion rates
Quality is what sets TrustRadius apart from other review sites. Users are encouraged to provide detailed responses to all questions. Not only does this help us, it also helps prospects get a comprehensive assessment of our services and products. What's even more helpful is the ability to customize questions.
We have been able to ask pointed questions about our differentiators and that has helped us collect quotes that highlight those differentiators. We've been able to use those quotes on landing pages and other content to drive conversions.
Each site has its own differentiator. TrustRadius reviews are so comprehensive that I don't need to go to any other review site to do my research.
TrustRadius is excellent for software that has long buying cycles.