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Save Time and Effort Monitoring Your (Extended) Social Presence
December 18, 2019

Save Time and Effort Monitoring Your (Extended) Social Presence

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TweetDeck

Our marketing team used TweetDeck to monitor our social media presence and prepare future content. We had a custom dashboard that included one feed tracking our mentions, as well as multiple saved feeds tracking the use of related hashtags. This lets us not only keep an eye on whom in our customer/prospect community was discussing us directly but also who was subtweeting but including adjacent terminology.
  • Loved the ability to customize our dashboard!
  • By rolling all our monitoring needs into one UI I was able to complete my social media tasks in less than 15min.
  • Honestly, for the tasks I was responsible for executing on Social TweetDeck actually did everything I needed, and with tremendous ease and efficiency of clicks. Great product!
  • TweetDeck cut my time spent on Social tasks in half! Instead of having to open and work in multiple tabs I was able to see everything in one screen, side by side.
N/A: never had cause to contact Support! Perhaps that is an endorsement of the software in and of itself.

Do you think TweetDeck delivers good value for the price?

Yes

Are you happy with TweetDeck's feature set?

Yes

Did TweetDeck live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TweetDeck go as expected?

I wasn't involved with the implementation phase

Would you buy TweetDeck again?

Yes

Certainly not worth using if you don't have much social buzz to monitor. Our prospect audience (University Librarians) was heavily online and Twitter was (and remains) a primary forum for that community to process new developments and trends. As such, it kept us current and able to speak to our audience directly to not only stay up to date with our mentions and DM's but also see what people were talking about using related hashtags. It was also useful to us as a platform to compose and schedule tweets, but my sense is that it is not the only solution offering this functionality.