The top sms/voice API program.
May 28, 2021

The top sms/voice API program.

Jocelyn Bousquet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice
  • Programmable SMS
  • Authy

Overall Satisfaction with Twilio

From my almost six years of experience using Twilio, I regard it as the top solution for receiving and sending SMS, VoIP calls for two-factor authentication of our apps. Thus, it wasn’t a surprise when I joined my current company and found Twilio as their adopted voice/SMS API programme.
Asides from its efficiency, the major reason why we use Twilio is because of its large peer community, which makes it so easy to find solutions to all obstacles encountered while integrating Twilio, coupled with the quick and efficient response from the Twilio support team, at every occasion where-in I have needed assistance with using Twilio.
  • Strong resources provided by Twilio for users to easily navigate most technical issues.
  • Efficient support team - I get responses from Twilio on every occasions where-in I have had to contact them, within a 24 hour period.
  • Competitively priced sms/voice calls cost to any phone number globally. This is a major strong point of Twilio.
  • Twilio restricts log data rows, thereby affecting my inability to export complete log data.
  • Difficulty searching for sms logs, using phone numbers.
  • Efficient phone number validation, thereby reducing fraudulent signups for our services.
  • Faster engagement with our customers using sms and voip calls.
  • Cross-channel conversations with our customers.
Twilios response rate in terms of how quickly they respond to support tickets, is one of the best I have come across.

Do you think Twilio delivers good value for the price?


Are you happy with Twilio's feature set?


Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

I wasn't involved with the implementation phase

Would you buy Twilio again?


Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.
Twilio is efficient in terms of quick sms delivery to most locations, globally.

Efficient for customer engagement - Twilio makes it convenient to connect with our customers wherever they are using text messages and voice calls.

Phone number validation to prevent fraudulent signups.