The top sms/voice API program.
May 28, 2021
The top sms/voice API program.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Programmable Voice
- Programmable SMS
- Authy
Overall Satisfaction with Twilio
From my almost six years of experience using Twilio, I regard it as the top solution for receiving and sending SMS, VoIP calls for two-factor authentication of our apps. Thus, it wasn’t a surprise when I joined my current company and found Twilio as their adopted voice/SMS API programme.
Asides from its efficiency, the major reason why we use Twilio is because of its large peer community, which makes it so easy to find solutions to all obstacles encountered while integrating Twilio, coupled with the quick and efficient response from the Twilio support team, at every occasion where-in I have needed assistance with using Twilio.
- Strong resources provided by Twilio for users to easily navigate most technical issues.
- Efficient support team - I get responses from Twilio on every occasions where-in I have had to contact them, within a 24 hour period.
- Competitively priced sms/voice calls cost to any phone number globally. This is a major strong point of Twilio.
- Twilio restricts log data rows, thereby affecting my inability to export complete log data.
- Difficulty searching for sms logs, using phone numbers.
- Efficient phone number validation, thereby reducing fraudulent signups for our services.
- Faster engagement with our customers using sms and voip calls.
- Cross-channel conversations with our customers.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
I wasn't involved with the implementation phase
Would you buy Twilio again?
Yes