The top email service provider for promotional and business communications.
October 24, 2022

The top email service provider for promotional and business communications.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SendGrid Email API

Overall Satisfaction with Twilio SendGrid

We use Sendgrid to send high-volume email marketing campaigns that are automated in nature. Its reports and analytics help us keep track of deliverability and email performance. Its template library is a widely used feature in my organization.
We chose Sendgrid in place of Mailchimp because of the robust reporting and the integrations it offers. Needless to say, it offers one of the best data security in the market.
  • Helps send bulk emails with good deliverability rates
  • Robust analytics and data reporting
  • Mobile and desktop friendly
  • The UI can be improved and made more user friendly for the beginners
  • The slab based pricing and the features associated can be improved. Basic plan doesn't have a lot of key features.
  • Detailed product documentation will be really helpful
  • Increased deliverability rate
  • Robust reporting
  • Design on the go; mobile or desktop
I have been using Sendgrid for a while now, and the main reason to select it in the first place was because of the data analytics it offered and data security. Its high deliverability and rates and the pricing offered for our requirement suited our budget; hence, we chose it over Mailchimp and Sendinblue.

Do you think Twilio SendGrid delivers good value for the price?

Yes

Are you happy with Twilio SendGrid's feature set?

Yes

Did Twilio SendGrid live up to sales and marketing promises?

Yes

Did implementation of Twilio SendGrid go as expected?

Yes

Would you buy Twilio SendGrid again?

Yes

If a business has a requirement to send bulk emails at scale, then Sendgrid is the best option available. It will generate a positive ROI for the company. However, if your business is small or you do not have a requirement to send bulk emails consistently, I suggest you look for an alternative, as the money spent on the product won't justify the ROI.

Twilio SendGrid Feature Ratings

WYSIWYG email editor
8
Dynamic content
8
Ability to test dynamic content
9
Landing pages
9
A/B testing
9
Mobile optimization
9
Email deliverability reporting
9
List management
8
Triggered drip sequences
8
Dashboards
9
Standard reports
9
Custom reports
9
URL Validation
9
Link Tracking
9
Image Validation
9
Inbox Display
9
Email Accessibility Tools
9
Spelling and Grammar Check
7
Spam Testing
9
Email Previews
8