troublesome product, terrible customer service
November 11, 2020

troublesome product, terrible customer service

Billy White | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Twilio SendGrid Marketing Campaigns

I tried to send out an email campaign.
  • nothing
  • nothing
  • nothing
  • Emails are automatically center-aligned, unchangeable
  • Emails go to "promotions folder". Even after you are upsold to high-tier dedicated IP
  • Customer service is glacially slow. It's been a month and my concerns are still not resolved.
  • They crippled my launch.

Do you think Twilio SendGrid delivers good value for the price?

No

Are you happy with Twilio SendGrid's feature set?

No

Did Twilio SendGrid live up to sales and marketing promises?

No

Did implementation of Twilio SendGrid go as expected?

No

Would you buy Twilio SendGrid again?

Yes

Troublesome product, terrible/nonexistent customer service
ONE MONTH I have been waiting and my concerns are not answered. I am a high-tier customer. I am charged $85/mo. for the privelege of waiting for a response.
Absolutely execrable customer service. It was also dishonest of them to represent to me that my (expensive) upgraded account would solve the spam-filter problem.

Twilio SendGrid Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
Not Rated
List management
Not Rated
Triggered drip sequences
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
URL Validation
Not Rated
Link Tracking
Not Rated
Image Validation
Not Rated
Inbox Display
Not Rated
Email Accessibility Tools
Not Rated
Spelling and Grammar Check
Not Rated
Spam Testing
Not Rated
Email Previews
Not Rated