Sendgrid sends 50,000 e-mails AFTER promotion ended, EVERY time. No support & no refund
December 09, 2020

Sendgrid sends 50,000 e-mails AFTER promotion ended, EVERY time. No support & no refund

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Twilio SendGrid Marketing Campaigns

SENDGRID DELIVER[ED] E-MAILS TO 50,000 SUBSCRIBERS *AFTER* THE PROMOTION ENDED. Not once, not twice, but EVERY SINGLE TIME. We got HUNDREDS of customers complaining they received the mail AFTER the promotion campaign ended so they couldn't use the coupon code. Sendgrid refuses to refund and doesn't care about their customers.

SENDGRID IP ARE ALREADY BLACKLISTED. Vast majority of e-mails ends up in the spam folder because SendGrid IP are flagged as spammer (their fault not mine). Because SendGrid IPs are already blacklisted it defeats the purpose of using SendGrid instead of your own mail server. Here's a screenshot of SendGrid customer support explaining their IP[s] are blacklisted: http://prntscr.com/vvftmx

NO REFUND - SENDGRID DOESN'T CARE. They will NOT refund your money even if their service failed due to their own incompetence. They even charged us excess fee of $60 and we never got refunded. Takes many days to get a reply from customer support.

SENDGRID KEEP[S] STEALING YOUR MONEY AFTER CANCELLING YOUR ACCOUNT. We finally had enough of SendGrid's unreliable service and closed our account. But SendGrid kept charging our credit card [for] 2 months. We had to contact them again twice to get the refund for the money they stole from us.

SendGrid is the only one to blame here. We don't send spam- our domain has very good reputation, we send only 4 e-mails per year, SPF/DKIM/DMARC is correctly configured, etc. The only mistake we [made] was trusting SendGrid. Don't do the same mistake we did.
I strongly recommend to NOT use SendGrid if you care about your customers. There is not a single valid reason to use SendGrid because their IPs are blacklisted and their service is unreliable. Trust me it will be a disaster for your business if you go with SendGrid, you will learn it the hard way. There are tons of reviews like mine all over the web.
  • Sendgrid misleads customers.
  • Sendgrid is very unreliable.
  • Sendgrid is good at stealing your money.
  • 50,000 e-mails delivered AFTER the campaign ended, every single time.
  • Overcharges and no refund.
  • Sendgrid IPs are already blacklisted.
  • Wasted my money.
  • Paid more than I should have.
  • Wasted many hours of my time.

Do you think Twilio SendGrid delivers good value for the price?

No

Are you happy with Twilio SendGrid's feature set?

No

Did Twilio SendGrid live up to sales and marketing promises?

No

Did implementation of Twilio SendGrid go as expected?

No

Would you buy Twilio SendGrid again?

No

Everything is bad about SendGrid. Every. Thing.
Worst support I [have] ever seen.

Twilio SendGrid Feature Ratings

WYSIWYG email editor
1
Dynamic content
1
Ability to test dynamic content
1
Landing pages
1
A/B testing
1
Mobile optimization
1
Email deliverability reporting
1
List management
1
Triggered drip sequences
1
Dashboards
1
Standard reports
1
Custom reports
1
URL Validation
1
Link Tracking
1
Image Validation
1
Inbox Display
1
Email Accessibility Tools
1
Spelling and Grammar Check
1
Spam Testing
1
Email Previews
1