Powerful
October 13, 2015
Powerful
Score 9 out of 10
Vetted Review
Verified User
Software Version
latest
Overall Satisfaction with Ubermetrics Delta
Ubermetrics is used by our editorial and by our strategy department. In editorial, we mainly use it to monitor topical areas like energy policy, digitalisation etc. to enhance our editorial services to our customers. Also, we help clients to monitor specific topics for shorter periods of time. Strategy uses the tool to find out how people talk about specific brands or specific aspects of these brands. We are currently in the process of developing a listening center with the team of Ubermetrics Delta for one or two of our clients.
- The semantic search helps you to follow topics much more thoroughly than "normal" systems. It is more difficult to use, but gives better, more reliable and deep results.
- The virality check quickly lets you assess which topics or articles are important.
- The customer service experience is excellent. When we have a problem, someone solves it.
- The reporting tool could be even easier to use and more customizable.
- The graphical interface needs working on.
- One should be able to exclude authors from search results like sources.
- We save time in our editorial department, and we help customers to achieve their aims in less time than expected.
about 10