"Automation made easy with UiPath, Must have tool for support systems"
March 04, 2019

"Automation made easy with UiPath, Must have tool for support systems"

Himanshu Jain | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UiPath Enterprise RPA Platform

There are multiple:

1. Automation of Manual Excel workflow: Earlier our account support executive used to manually prepare client Excel sheet using a variety of third-party integration, Data used to flow manually in excel and then exported manually out to different systems. What a fantastic work is done by UIPath using integrations and webhooks, we almost save 24 hours of weekly effort per employee and imagine we have to do this every time of year and for hundreds of clients.

2. Automated Data Entry: Automated Data entry of generated invoices was made so much easy with OCR recognition that we are trying to explore it in more departments like human resource and support systems.

  • Stong User Community
  • Product Innovation
  • Large number of Integration
  • Easy to Learn
  • Easy to Integrate
  • Free Certification
  • Large number of learning material
  • Easy Workflow
  • Webhooks
  • UI can be improved a bit
  • Release of features can be tested thoroughly and released
  • Improve Customer support
  • Huge cost saving
  • Faster processing of documentation
  • Hassle Free and fully proofed document storage
  • Ease to run workflows any time
While there are other tools like automation anywhere and Blue prism available in market but my point of view was UI path is better suited as it is less guarded tool and given that they product free product use helped us to evaluate and POC for business problems. Easier learning curve also supported this decision to go with UI path
I have used UiPath usually in automating various manual processing activities for Support system where they spend a huge number of hours in manually doing import and export work. Secondly, I have used it for automating the process of functionality which needs OCR support in either searching from printed documents or using them for saving it in a digital and editable format. From my experience, it is less appropriate for process like devops, monitoring etc. There are better tools available in the market for automating them.

Using UiPath Enterprise RPA Platform

ProsCons
Like to use
Easy to use
Feel confident using
Unnecessarily complex
Inconsistent
Cumbersome
Lots to learn
  • easy workflows
  • UI toolbox
  • Easy replay