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An Intuitive tool
March 28, 2019

An Intuitive tool

Roel Lambrechts | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UiPath Enterprise RPA Platform

We use UiPath as a timesaver for "swivel chair" operations. We had a lot of manual work where we extract data from a system and put it into Excel and transform the data. Now, a robot takes care of that.

After UiPath proved its value at reading data from applications and we had built up our trust in the tool, we started to make robots that could also put data into the systems. This had major benefits in terms of time savings and quality of data, but also the mood of our employees was an important factor.
  • Ease of use. It's very intuitive to use, so pretty much anyone can automate their own process (as long as it is relatively simple).
  • Fast. You can have a flow running in a day.
  • The predefined activities make it easy to drag and drop building blocks for a process. Just set the parameters and you're good to go.
  • The academy is free which gives you the opportunity to check it out and get comfortable with it without having to spend a lot of money.
  • The community really helps. Most questions you have are already answered (and if not, support is excellent).
  • Support generally answers within a day and keeps checking up with you to make sure a solution was reached.
  • Even though it is easy to use, programming a robot that can be used by different persons requires a lot more skills. It is not as easy as they make it seem
  • Getting to know UiPath with the Robot/Studio/Orchestrator components can be quite complicated and challenging. Fortunately there is the academy, but still not easy
  • The different license models are not clear.
  • Efficieny gains: A robot often does it faster. This resulted in a more accurate planning.
  • Quality of data: a robot makes less mistakes.
  • Mood: Employees have to do fewer annoying tasks.

The most obvious problems are the 'swivel chair' operations where data from one system needs to be inputted in another. Other uses cases include building Excel tools based on data from systems and transforming data from one format to another (financial).

An interesting case was where our company had contracts with customers. The customers would then make orders based on that contract. However, often there were errors where the order had different data compared to the contract (e.g. different pricing, transportation). Those orders have to be adapted to the contract as soon as possible. A robot currently takes care of that instead of an employee that had to check regularly for wrong orders.