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UiPath-A Market Leader in RPA
Updated August 31, 2022

UiPath-A Market Leader in RPA

Mohanish Khatkhede | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UiPath Automation Platform

We used UiPath to automate some of the insurance processes within our department on Legacy platform, the basic idea behind using the UiPath RPA is to automate the day to day policy servicing processes. We have deployed the solution internally and it has greatly helped the team to streamline processes. We have used RPA to automate various claims and underwriting processes. It allows user to reduce the turn around time taken by business users for processing claims and underwriting which in tern reduce time to market meaning scrutiny of claims, underwriting, payouts etc. It is highly flexible tool as it can support a lot of data types and have a
lot of activities that work in the background.
  • UiPath provides free trial version of both Community and Enterprise edition. UiPath provides free tutorials and documentations
  • UiPath provides a strong, active and very helpful official community platform for clarifying doubts, sharing issues etc and has assigned an official team for providing support for the community users through this platform.
  • UiPath is an easy to learn and use tool with a great user interface.
  • Unlike other leading RPA tools UiPath provides a great user interface so that a person with minimum technical knowledge can understand the flow
  • UiPath provides large number of activities which we can reuse as per our need just by changing the properties and parameters
  • It provides the flexibility to create custom activities as per users need.
  • UiPath provides the flexibility to use unattended robot without need of Orchestrator.
  • UiPath orchestrator component is a very powerful tool which if utilized effectively can make the robot management and monitoring very easy.
  • Sometimes it is difficult to find the objects locators using UiPath especially on Legacy Platforms.
  • The licencing cost per user is higher when compared to other RPA tools available in market.
  • Non availability of maximize option in Property edit box, argument value edit box is another flaw.
  • Business Process Automation for some of the financial processes which reduces time to market and efficiency. It also helped us reducing the cost and by doing automation repetative task needs lesser time.
  • It reduces the time to market by automating the day to day business processes.
  • Improved the speed of execution of process. The automated processes can be easily reused.
  • It eliminates the human error where processes involves complex calculations, excel data consolidation etc.
  • It also supports integrating with various tools which makes it highly flexible to use.
  • User can record the processes which is also a important feature.
The other RPA tool which I used is Blue Prism, however comparatively Uipath is quiet user friendly and easy to learn and use. We can not use BP processes on Citrix/Virtual machines. Also Uipath has strong user community. Uipath also provides free trial community and enterprise edition for 30 days. UIpath is quite easy compared to other business process automation tools, it has a better UI and its more of a self explanatory tool.

Do you think UiPath Automation Platform delivers good value for the price?

Yes

Are you happy with UiPath Automation Platform's feature set?

Yes

Did UiPath Automation Platform live up to sales and marketing promises?

Yes

Did implementation of UiPath Automation Platform go as expected?

Yes

Would you buy UiPath Automation Platform again?

Yes

It can very well be suited to automate the recursive business processes. It eliminates human errors - the manual actions performed during processing of daily activities. Development was easy with UiPath with the numerous
inbuilt activities and support for custom activities. We have tried automating insurance processes for our internal stakeholders and the result and feedback received was awesome. We have automated processes for claims processing where we have validated various excel formulas to calculate correct the payouts. The best part is we can reuse the automated processes.

Using UiPath Automation Platform

150 - BFSI Products, Business processes of Life, Annuity, P&c and related processess.
We have other line of business where we are automating Loan, retirement, wealth management processes as well.
150 - UI/UX designer, JavaScript experts, Automation Test engineers and some Java developers are available.
  • Automation of Life & Annuity claim business process for PAS
  • Automation of Loan Processes
  • Automation of Retirement Plan process
  • Automation of financial market business process is something which we tend to use daily in various departments, using UIpath we have automated those processes, by this we have not only reduces the time and repetative task but also saved on costing a big deal.
  • We are planning to use it for automation of some of the HRBP internal processes.
In very less time it has become a go to tool for automating different reusable things within the organization.

Evaluating UiPath Automation Platform and Competitors

Not Sure
  • Product Features
  • Product Usability
  • Product Reputation
Product features and usability
Nothing to change, the product upgrade are already coming with few interesting features.

UiPath Automation Platform Implementation

Not involved
  • Implemented in-house
Not sure - Not much involved in implementation.
  • Not involved

UiPath Automation Platform Training

  • Online Training
There are various training available readily on internet for UiPath.

Configuring UiPath Automation Platform

We can do the required configuration to an extent.
No, may be UiPath admin can help here
No - we have not done any customization to the interface
Yes - we have added extensive custom code - It is little difficult but can be done.
Yes we have done many customization for some of the automated processes.

UiPath Automation Platform Support

It has good reach and their are various communities online to provide you support. And support with product installation and other things is readily available from UiPath
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes
Yes - Some issues encountered with the integration with devops and those were readily supported with due attention.
As mentioned earlier, I came across an issue with integration with devops and that was reported and resolved in no time.

Using UiPath Automation Platform

If you have some prior experience of using any automation tools then its quite easy to learn and use UiPath.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • Automation of UI/UX
  • Automation of Business processes
  • Automation of Repetative processes
  • I feel that sometimes the integration of UiPath with some of the cloud based tools are little cumbersome
Yes, but I don't use it

UiPath Automation Platform Reliability

It can be widely used across various departments regardless of platform the product,processes, use cases are build on.
Its a cloud based platform which is easily available and used
It has proved and provided good performance across platforms and technologies.

Integrating UiPath Automation Platform

Generally we face difficulties with integration but its easy to do.
  • Devops
Initially faces few difficulties however it was smooth thenafter.
  • Yes, we have integrated our PAS for insurance processes
Based on the liacencing agreement.
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • AppExchange or similar marketplace
You need to know the plugins while integration of tools.

Relationship with UiPath

They are readily available whenever we had any issues.
Quite approachable.
Not involved much here.
Not my skills or forte

Upgrading UiPath Automation Platform

  • New features are very useful easpecially with the integration of CI/CD processes.
  • I think it has become quite fullproof.
Yes - Organization decision