Item: UiPath Automation Platform
Rating: 10
Author: Dave Robertson

Overall Satisfaction with UiPath Enterprise RPA Platform

Use Cases and Deployment Scope

We are using it for a wide range of business application automation activities across the whole of Roche. We have implemented a number of robots which carry out automation activities such as form filling, email workflow, file uploads, image detection and general application automation. We have also designed a way to use legacy applications as REST interfaces using UiPath to further extend the usability of legacy or single use case applications that don't have an API.

Pros and Cons

Pros

Reduce time to check integrity of documents
Automatic detection of document types and uploading of files to TMF and other regulatory systems
Automation of integration between applications such as downloading attachments and processing data

Cons

UiPath is the leading tool for this technology area - but we might see better integration with databases
Better management of unattended robots
Better scalability of robots
Clearer license use of other applications that move from being single user to server implemented use case

Return on Investment

We have seen reduction in the need for large amounts of human involvement in repetitive tasks.
We have seen quality improvements where humans are needed to check document integrity.
The company has seen the benefits and has made substantial financial commitment to more automation with UiPath.

Alternatives Considered

UIPath is the Roche standard for RPA. We also use PEGA for the more workflow oriented applications.

Support Rating

We have always had excellent support from UIPath - I cant really fault it. They have always helped and provide a first class service as well as a great 3rd line support service.

Key Insights

Do you think UiPath Automation Platform delivers good value for the price?

Yes

Are you happy with UiPath Automation Platform's feature set?

Yes

Did UiPath Automation Platform live up to sales and marketing promises?

Yes

Did implementation of UiPath Automation Platform go as expected?

Yes

Would you buy UiPath Automation Platform again?

Yes

Likelihood to Recommend

UiPath works well with legacy apps without an API to help automate access to data. We see it being a business driven tool and that business users should be trained to use the tool or at least understand some of the mechanics - this helps to reduce the dependency on IT to develop robots.

Use it for evolving tactical solutions where existing processes are based on human tasks.

Not to be used for building new apps.

Comments

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UIPath is the market leader for a good reason - it delivers.