A RPA Tool that empowers it users to build automations with a relatively low learning curve.
March 27, 2020

A RPA Tool that empowers it users to build automations with a relatively low learning curve.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UiPath Process Mining (formerly ProcessGold)

UiPath is used primarily for its RPA tool and Cloud Orchestrator, which makes it a good tool to use for our cloud environment.
It is being used across the organisation to realise efforts within the company, as well as for the company's clients.
We've helped realise over 10,000 hours of efforts for our clients, which help in utilising resources for more serious or important work that requires complex strategies/human interference and is not rule-based. This allowed the employees to work on deliverables instead of mundane and repetitive tasks.
Apart from conventional RPA, it also supports API consumption and BAPI usage, which opens the developer to whole world of possibilities in implementing and designing a solution that is going to realise the maximum efforts with the least risk of failure.
  • UiPath's GUI navigation and development in core RPA fields is very strong.
  • Activities like Computer-Vision really enhance the already very good Image-based automation.
  • Custom activities provide additional support and features.
  • UiPath supports API consumption, which allows for non-conventional GUI Automation.
  • UiPath supports BAPI consumption, which allows for non-conventional SAP GUI Automation.
  • Orchestrator is very powerful, makes running, scheduling and managing processes, users, robots effective.
  • UiPath GUI automation could intelligently identify a change in selector instead of failing.
  • Could have easier side-by-side development within the same file/code (like Git).
  • Could have improved versioning.
  • Can improve robot tray interface.
  • Can improve forum interface.
  • Over 10,000 hours of efforts realised.
  • Increased employee performance and throughput.
  • Better customer/client support on deliverables.
It is an easy to use RPA tool, with a low learning curve and allows for you to jump-start your career in automation. The tool has software integrations built by UiPath as well as the community that can be used to effectively achieve and automate processes. It is easy to use, easy to maintain, and does not require coding or a core development background to start using.
I have worked with the UiPath support for a few problems and the support team was readily available, actively supported me tackling the problems encountered during development, and even stretched for hours at end to resolve the problem. The support team would also schedule a follow-up call(s) as required to ensure that the items raised were effectively completed.

Do you think UiPath Automation Platform delivers good value for the price?

Yes

Are you happy with UiPath Automation Platform's feature set?

Yes

Did UiPath Automation Platform live up to sales and marketing promises?

Yes

Did implementation of UiPath Automation Platform go as expected?

Yes

Would you buy UiPath Automation Platform again?

Yes

ServiceNow, BMC Helix ITSM (Remedy), SAP CRM
It's an easy to maintain and easy to use RPA tool. It has a relatively low learning curve when compared to other RPA tools in the market. That is mostly due to its academy where the bulk of engineers gather their information from. And their Community Forum is outstanding with support from around the world and almost, if not every, topic imaginable in the RPA field.
The Community Edition is updated on a regular basis, and last year they even managed to release a build every month!
The Orchestrator, Platform, Go!, Academy is cloud-based which makes access to information and data very easy.

It can be difficult to scale projects sometimes, due to the sheer complexity and other variables involved in the deployment process.
The license related, or very high machine/deployment, server, or admin related training aren't available which slightly inhibit the progress to those areas of the tool.

Unstable environments or target applications that frequently change, non-rule based or frequent changes in rules -- may not be a good candidate for automation.

Using UiPath Process Mining (formerly ProcessGold)

Mostly Intelligent Automation
Knowledge on UiPath tools and services, Licenses, Orchestrator
  • Warehouse management
  • L&D
  • Plant Creation
  • SAP user creation
  • HR
  • APIs
  • Hybrid use with other tools (ITPA, RPA)
  • BAPIs
  • Hybrid Automation
  • On-demand auto development of code
Good client, good product, good tool

UiPath Process Mining (formerly ProcessGold) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Difficult to get immediate help
I raised an issue when the UiPath Studio would not pick the selectors from a target application, and upon reaching out to the support team, it lead to 5 day 6 hour back to back calls wherein the team was very involved in ensuring the hows and the whys and gave workarounds and came back with solutions. Very happy with support.

Using UiPath Process Mining (formerly ProcessGold)

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
  • GUI Automation
  • Screenscraping
  • Excel data management
  • BAPI usage
  • Image based automation
  • Rapidly changing environemnt/target application make it difficult to automate via RPA
Yes - Only for monitoring Orchestrator job log
It's an easy to maintain and easy to use RPA Tool. It has a relatively low learning curve when compared to other RPA tools in the market. That is mostly due to it's Academy where the bulk of engineers gather their information from. And their Community Forum, is outstanding with support from around the world and almost, if not all, every topic imaginable in the RPA field.
The Community Edition is updated on a regular basis, and last year they even managed to release a build every month!
The Orchestrator, Platform, Go!, Academy is cloud based which makes access to information and data very easy.