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UJET Rocks!!!
May 02, 2022

UJET Rocks!!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UJET

UJET is used as a phone and chat tool to assist clients with their concerns.
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
  • sometimes there is latency
  • intermittent issues which is fixed by basic trouble shooting
  • Real time AHT tracker
  • Real-time tracker for the number of interactions
  • I can manage my interactions since UJET is able to provide us real time aht
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT

Do you think UJET delivers good value for the price?

Yes

Are you happy with UJET's feature set?

Yes

Did UJET live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UJET go as expected?

I wasn't involved with the implementation phase

Would you buy UJET again?

Yes

I would recommend UJET since we are able to track real-time the average handle time individually and as a team as well as a number of contacts. We are also able to view if there is a call waiting in the queue which makes us manage our every interaction.

UJET Feature Ratings

9.0
Agent dashboard
9
Validate callers
9
Outbound response
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
Call scripts
9
Call tracking
9
CRM software integration
9
Workforce Optimization (WFO) ()
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated