UJET for Contact Center Management
May 18, 2022
UJET for Contact Center Management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UJET
We utilize it as a Contact Center Management System. IVR and integration with Salesforce. It helps to provide a solution for our service/support team members who are assisting our customers with inquiries. It integrates directly with Salesforce which is where we store most of the customer relationship management information. They are PHI compliant which is critical for our company.
- IVR
- Outbound Calls
- Transfer Calls
- Create Case records in Salesforce
- CRM integration customization
- Advanced Reporting
- SSO Integration
- CRM Integation
- Call Routing
- User Management
- There were a few system outages, they have since implemented a business continuity plan
- Their onboarding support was really good
- They built out an integration to Assembled which is great for workforce management
- NICE CXone (formerly NICE inContact)
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the implementation and then smoothly transitioned us to their support (customer care) team. We have had biweekly syncs with our customer success manager since our full deployment.
Do you think UJET delivers good value for the price?
Yes
Are you happy with UJET's feature set?
Yes
Did UJET live up to sales and marketing promises?
Yes
Did implementation of UJET go as expected?
Yes
Would you buy UJET again?
Yes