UKG Dimensions is great for mid-sized healthcare organizations
November 17, 2021

UKG Dimensions is great for mid-sized healthcare organizations

Rachel Ribar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • UKG Dimensions Recruiting
  • UKG Dimensions Payroll
  • UKG Dimensions Timekeeping
  • UKG Dimensions Scheduling
  • UKG Dimensions Analytics
  • UKG Dimensions HR

Overall Satisfaction with UKG Dimensions

Our entire organization uses Dimensions at its hospital and clinics. We use it for timekeeping, scheduling, HR, and Payroll.
  • UKG Dimensions is easy to use on any device for all of our users
  • The reporting capability within the HCM (HR & Payroll) side of the system has robust reporting capabilities, which are used regularly by our end-users for decision support, and other reporting needs.
  • UKG Dimensions is ever-evolving, based on feedback from users. The product development teams are interested in feedback, and always working to improve the product.
  • We are able to give our users more abilities to control their experience within the application. From customizing the home page to submitting edits within their timecards for approval, the work of ensuring a positive experience, and accurate time cards by the employee is a positive experience.
  • For organizations with a central staffing department, or 'delegated users' to approve employee requests, the system can be difficult to use. Our organization has had to find workarounds for these types of roles, and recommend ideas to the UKG product development team for improvement.
  • The position management piece within the HCM side of Dimensions does not tie into the employee reporting well. As an organization with many employees who have secondary or tertiary roles, it can be very difficult to report on those non-primary positions.
  • For users of Advanced Scheduling, the set up of job transfer sets can be a difficult balance to ensure users are seeing appropriate employees swap shifts with, or request to cover a shift, while also ensuring they are able to see these employees in a location schedule.
  • For system administrators, there is a need to be able to pull data based on system settings, such as the configuration of adjustment rules, organizational sets, pay rules, etc. Currently, there is no reporting tool for these system settings, and it can be difficult to audit or maintain these settings without some type of reporting tool.
  • Pay policies, including work rules, weighted average overtime and adjustment rules
  • HCM - HR and Payroll
  • Integrations
  • Positive interactions for our users with [user] requests in Employee Self Service - especially for younger generations.
  • Negative interactions for our users who aren't 'Reports To' managers, but need to act on requests sent by employees. Frustration with the control center filtering tools.
  • The reporting tools are very positive for us.
UKG Dimensions is by far and away [from] the best Timekeeping, Scheduling, and HR tool that I've used.

Do you think Kronos Workforce Dimensions / UKG Dimensions (discontinued) delivers good value for the price?

Yes

Are you happy with Kronos Workforce Dimensions / UKG Dimensions (discontinued)'s feature set?

Yes

Did Kronos Workforce Dimensions / UKG Dimensions (discontinued) live up to sales and marketing promises?

No

Did implementation of Kronos Workforce Dimensions / UKG Dimensions (discontinued) go as expected?

No

Would you buy Kronos Workforce Dimensions / UKG Dimensions (discontinued) again?

Yes

UKG Dimensions works well for organizations [that] are open to change and newer technologies, and have a good change management strategy in place. Organizations with clear requirements around their pay policies, scheduling rules, and accrual policies will benefit from using UKG Dimensions. If an organization does not have buy-in, and excitement from [its] top leaders of the organization may experience a difficult time when implementing this solution.