Overall Satisfaction with UKG Pro
We implemented UKG Pro in December 2019. It is being used across the whole organization (spanning 8 provinces in Canada) and has solved a lot of our employee self-service problems. Employees can view and edit their data.
- Business Intelligence Reporting
- Timesheets
- Onboarding
- Timesheets reporting
- Compensation
- Ability to manage all HR activities within one platform
- Employee self service
- Time savings with quick reporting
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
Just this past week I had an issue with a BI report and opened a case. In no time, I got a call from Shane and he not only helped with fixing the report (which was a feed to a 3rd party vendor), but he also scheduled time to explain the what, the how, and the why of the formula. I used the opportunity to bring up other BI issues I had with other reports and he didn't hesitate to jump on help me resolve them. I was so impressed, I had to send him a Thank you/Well done card.
UKG Pro Feature Ratings
Upgrading UKG Pro
Yes - UKG has a few releases every year. The major one being the spring release. The recent changes and upgrades were most welcome. I particularly also like the fact that the merger with Kronos went through as the time module is much better and [more] usable.
- Easier time reporting
- More usable functionalities
- User friendly
- Proxy as users
- More automated ways to created dashboards
- More colorful platform (appealing to the eyes)
UKG Pro Training
I recommend you go through the Ulti University courses available. They are out of the box and very helpful. Depending on your admin role you could follow the laid down path.
- Online training
- in-person training
Using UKG Pro
1000 - HR
14 - People who are [knowledgeable] in:
-web configuration
-employee data
-reporting functionalities
-time and attendance functionalities
-web configuration
-employee data
-reporting functionalities
-time and attendance functionalities
- Employee data
- Reporting and analytics
- Payroll processing
- Tax forms in Document library
- Budget
Evaluating UKG Pro and Competitors
Yes - ADP
Workday
UKG
Workday
UKG
- Price
- Product Features
- Product Usability
I may still sway between UKG and workday...
UKG Pro Implementation
Change management was a major issue with the implementation
- Resistance to change
- Third-party professional services
Configuring UKG Pro
Recommend you use an out of the box feature
Yes - we have customized the interface extensively
We created user-defined fields in order to be able to report on a few features that are not out-of-the-box fields
UKG Pro Support
Pros | Cons |
---|---|
Knowledgeable team Kept well informed | Poor followup Escalation required |
Not sure if we have premium support (I didn't even know that was a thing) but we are able to add an IBP to our cases for added priority. I feel the level of support depends on the laps that your case falls on. I have had very fast support (Like Shane) and I have had very unyielding support. But I would recommend that one includes an IBP on urgent cases. However, there is also a hotline that one could call if push comes to shove and you HAVE to get this done like right away.
Using UKG Pro
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Reporting
- Updates in the core
- Creating dashboards
- Timesheets custom reporting
Yes - The mobile interface works great. It is more convenient and I particularly recommend that all employees use it
UKG Pro Reliability
Integrating UKG Pro
- Cornerstone for Onboarding
Not difficult at all.
- Calabrio
The vendors plan to support this integration
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
It is important to get all stakeholders (UKG, User, Vendor) in the same room and on the same page at all times in order to set expectations aright. This saves a huge amount of time
Relationship with UKG
Be nice, be courteous and be understanding