Highly Recommend UKG Pro
August 13, 2021

Highly Recommend UKG Pro

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG Pro is used across the entire organization with several modules in place. HR uses the system for employee information and access levels, performance management, recruitment, onboarding, learning and development, and time management.
This addressed the business problem of our systems not "talking" to one another previously. UKG Pro has all modules integrated into the core system, so we can easily share data between modules and get what we need out of the system for data analysis.
  • UKG Pro customer support is great! They have specialists within customer support for each type of problem, so you can always find the best solution possible.
  • UKG Pro integrated its modules into core very well. This makes it easy to take a candidate through onboarding to become an employee in the core system.
  • UKG Pro's recruitment module provides a great user experience for the talent acquisition team, as well as for our candidates.
  • UKG Pro could improve upon their time management area. We currently still use UTM because it was the only way for us to have a bi-weekly PTO accrual for employees, rather than a lump sum added into their accounts at the beginning of the year.
  • UKG Pro could improve upon their learning module. This module is not intuitive for the administrator to set up or for the user to go through the courses. The main issue we have found is with the pop up windows and not being able to exit out of them and keep the completion rating for the course.
  • UKG Pro has had a positive impact on the HR team because we are now able to manage all of our activities in one system.
  • UKG Pro has had a positive impact on saving time for employees. We have seen significant improvements in the time it takes for employees and leaders to complete performance reviews and then for the HR team to process any promotions or pay raises in the system.
  • We have not seen great employee engagement with the system. Many employees do not think it is intuitive and require a lot of assistance for things such as submitting a PTO request, checking timesheets, and adding performance goals into the system.
When switching to a new HRIS, the HR team evaluated a few options - UKG Pro, Sage, and ADP. We decided to go with UKG Pro because of the integration capabilities between modules, and because of the excellent customer service.
In general, we have had success with pages and reports loading quickly within UKG Pro, giving us quick access to data. However, over the last several months, we have seen a slow down in the system - specifically with reports in business intelligence. When we submitted a customer support case, we were told that it was a system issue and upcoming updates would fix it.
UKG Pro did a great job supporting us during the implementation phase and with our live system. They have subject matter experts within the customer support team, which allows for the most experienced person to address the need in a timely manner.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

UKG provided excellent support when we had an issue with PTO balances not showing in employee accounts. The customer support team worked with us through a few troubleshooting exercises to try to determine the root cause of the problem. In order to ensure the issue was resolved quickly for our employees, the UKG team went into the system and did an import reset of PTO for all users.
UKG Pro is well suited for an organization that is looking for a comprehensive system. There are some customization limitations within the modules, but how they integrate into core makes it worth it. The system also has great capabilities for customizing access levels within different roles. This helps prevent data from being edited accidentally, while still allowing leaders to see prudent information about their employees.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
7
Organizational charting
4
Organization and location management
9
Pay calculation
8
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
8
Salary revision and increment management
7
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
8
Update personal information
9
View job history
8
View company policy documentation
7
Report builder
9
Pre-built reports
9
Performance plans
9
Performance improvement plans
8
Review status tracking
9
Review reminders
7
Multiple review frequency
5
New hire portal
10
Manager tracking tools
6
Corporate goal setting
8
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
8
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
6
Applicant Tracking
10
Notifications and Alerts
8