Item: UKG Pro
Rating: 10
Author: Aaron White

Use Cases and Deployment Scope

UKG Pro is used by employees and managers across the organization. It is our end-to-end human capital management suite and has enabled us to achieve elevated compliance, process efficiencies, system and vendor consolidation, and workforce insights. It has proven to be a springboard for HR to become much more strategic.

Pros and Cons

Customer support is top notch
Technology and UI is modern and very flexible
"Partner for life" is not just a motto, it is built into the fabric of their operations and all methodology
Integrations to other systems is seamless and very robust
Built with compliance in mind

Tax payment services team is overwhelmed, they could use more headcount
Talent acquisition suite could use more system config flexibility like the Core product has

Return on Investment

Ability to manage all HR/payroll/labor/workforce activities within on platform
Reporting insights to leverage for better decision-making
Time savings and cost efficiencies gained
Employees much happier with the system interaction (both web and mobile)

Alternatives Considered

ADP Vantage HCM, Workday Human Capital Management, Ceridian Dayforce and ADP Workforce Now

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.

Performance

The system has been very fast, system and files integrations have been quite seamless, and system downtime has been minimal. It has been very reliable overall! The security of the system is also top notch.

Support Rating

They really roll out the red carpet. Support members have been very knowledgable and professional and have never failed to meet some sort of resolution.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Other Software Used

Cornerstone OnDemand, Microsoft 365 (formerly Office 365), UKG Dimensions

Exceptional Examples of UKG Pro Support

We had an internal security breach with a bad actor adding a suspect direct deposit account to random employees. UKG deployed their security operations center in a heartbeat and provided us with IP addresses used for the malicious activity, dates/times of account changes pertaining to the suspect account, and developed a recognizable pattern to enable us to engage authorities and stop the malicious actor before it grew into a larger ordeal. They saw it through to the end and provided data and files that we didn't even know to ask for!

Likelihood to Recommend

UKG Pro is phenomenal, both from a technology standpoint but also from a customer service standpoint! I believe it is appropriate for businesses of all sizes and industries since it is extremely scalable. Cognos reporting takes a bit to learn so you may need to leverage outside resources if you plan to self-program your BI reports.

UKG Pro is the BEST product for an end-to-end HCM solution! You will not be disappointed!

Overall Satisfaction with UKG Pro