All the PROs of UKG PRO
August 13, 2021
All the PROs of UKG PRO
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
UKG is being used throughout our organization. Employees use it as their main source for address updates, payroll and benefits information. We try and keep as much company information as possible in the system so employees can have a one stop shop to get any information they would need. We send notices and announcements to employees through UKG.
Our HR team using so many functions in UKG from payroll, benefits, recruiting and onboarding, reporting for departments and so much more! The reporting functionality makes it easy to get payroll, benefits, turnover and so much more information to different departments.
Our HR team using so many functions in UKG from payroll, benefits, recruiting and onboarding, reporting for departments and so much more! The reporting functionality makes it easy to get payroll, benefits, turnover and so much more information to different departments.
- Customer Service - this team is so knowledgeable on HR laws, taxes, payroll information and more.
- The functionality of this system is amazing, we have used platform configuration to do so much customization.
- Reporting - I LOVE the reporting and dashboard functions, easy to use, plenty of free online training so you can learn about how to use these functionalities.
- Their customer service team is super knowledgeable but sometimes turnaround time for responses can lag. They always have a rapid support number for help but general questions can take longer to answer.
- I love the customization but certain packages don't allow for as much customization as I would like to see.
- We have been able to consolidate positions because the ease of use and functionality of benefits admin and payroll functionality
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UKG Pro go as expected?
I wasn't involved with the implementation phase
Would you buy UKG Pro again?
Yes
We have had urgent payroll issues and someone on the Rapid Response team has taken the time to walk me through each step and ensure everything is taken care of. I never worry about something not getting done or not working because they are always there to help!