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Happy Customer!
December 15, 2021

Happy Customer!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG for HR, Payroll, Talent Management, WFM, Ben Prime. We take advantage of the flexibility of org codes to identify specific employee detail that is passed through the GL giving our operations a team greater flexibility.
  • Sell
  • Knowledgeable Support Staff
  • Reporting
  • Bring back some of the old navigation functionality, i.e being able to navigate to sub-pages without having to start from the beginning. Navigating through favorites should have the same functionality as navigating from the menu.
  • The better transition of ALM. Case maintenance became very slow, had to start escalating for them to get attention.
  • Maybe this already happens, but give some companies the opportunity to review releases and provide feedback.
  • UKG has brought system trust back into the organization.
  • UKG has significantly improved our reporting capabilities and payroll accuracy.
  • Our executives love being able to create surveys.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Love how easy it is to use.
Ready to move on
UKG has been great for the employee experience, easy to navigate, (was). We love the recruiting through the onboarding process. Our biggest issues are we have a lot of employee movement, employees that change jobs, Change cost centers, or change company. These moves have created a lot of strain on payroll and benefits administration. Some of these issues could have been prevented while running a fetch data process in WFM before exporting timecards. It would be nice if this could be an optional step to have automated as part of the timecard export.

UKG Pro Feature Ratings

7.3
Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
8.3
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
9
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
9
Not Rated
Tracking of all physical assets
Not Rated
7.7
Report builder
9
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated