Item: UKG Pro
Rating: 9
Author: Felicia Jones

Use Cases and Deployment Scope

Process payroll through UTM - Time management for all timekeeping needs. Process payroll through UKG Pro. Collaborate with Tax and Payment services for all tax and garnishment needs for our company. Use multiple time-off plans for our team and help maintain accounts.

Pros and Cons

Reporting in Business Intelligence is friendly
Transmission of payroll through gateway is seemless
Fully integrated system is a plus

Payment Services - NTR is non existent and cases not managed in a timely manner
Time Management - updates cause issues with previously configure items
Mobile App - Not as fluid as it should be for users

Return on Investment

Employee Self Service - Employees can be empowered to review their data
Mobile App - great concept just needs better access for employees
Tax Filing - need a dedicated rep to assist with Tax questions and case status

Alternatives Considered

Workday Cloud Platform, Ceridian Dayforce and ADP Workforce Now

UKG has a more user-friendly reporting tool (Cognos) than Workday and ADP. I appreciate the ease of getting reports on the fly without security limitations. Self Service is a key factor for our employees as UKG is easy to navigate through the system and is much more user-friendly.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Usability

The system is user-friendly for our team to create and process action items. it is also user-friendly for our employees as they can use the tool anytime at home to update and review their personal information.

Centralization

Onboarding through Time management.....centralizing and utilizing one system makes a difference

Likelihood to Recommend

Great integrated system for Onboarding through Time Management. Our managers like the fact that they can process the onboarding online before the hire date so the employee is able to start day 1 with very [few] issues. Timecards and access are generally ready within 24 hours of the hire date. Payment Services for Tax filing have been a nightmare! Delay and lack of response for several cases that have been escalated up to our Account Manager who also has been frustrated with the lack of response/acknowledgment received.

user friendly system for all....

Overall Satisfaction with UKG Pro