UKG Pro - a robust system that can be tailored to meet organizational needs
Updated September 15, 2022

UKG Pro - a robust system that can be tailored to meet organizational needs

Eduardo Safille | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

It is our company HRIS that we use for all employee profiles, timekeeping, payroll, and employee communications. Prior to using this system, we had a lot of paper processes, and this system has allowed us to streamline and digitize much of what we do on a daily basis. We have substantially cut down on paper and inefficient physical routing of forms for signatures, so that has been a big time saver.


  • Recruitment.
  • Payroll.
  • Employee Communications.


  • Cost.
  • Allow even more customization.
  • Increased engagement with staff.
  • Increased engagement with applicants.
  • The mobile app gives us greater remote capabilities.
Better quality, more robust, more customization. With many of these other systems, you get a pre-packaged, cookie-cutter system that often lacks the ability to custom-tailor the system to meet your company needs. Not the case with UKG Pro.

Do you think UKG Pro delivers good value for the price?


Are you happy with UKG Pro's feature set?


Did UKG Pro live up to sales and marketing promises?


Did implementation of UKG Pro go as expected?


Would you buy UKG Pro again?


Very user-friendly. Menus and features are easy on the eyes. Information is in the organization in logical locations and with names that make sense.
Most of the HR functions! Benefits, Recruitment, Onboarding, Performance Mgmt, and to some extent our Employee Relations.
Microsoft Windows, Microsoft 365 (formerly Office 365), Zoom
It's a very robust system that can handle organizations of any size. It can be helpful for small companies, but also is easily scalable to the large ones.

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
Pre-built reports
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Review reminders
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Candidate search
Candidate development
Not Rated
New hire portal
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Notifications and Alerts

Upgrading UKG Pro

Yes - Very smoothly. They do a good job of providing a heads up about upcoming releases, and schedule the downtime at days/times that minimize work disruption.
  • Look and feel
  • Reliability improvements
  • Further stability enhacements
  • Look and feel tweaks

UKG Pro Training

Pretty straightforward, yeah. But there were plenty of resources as a backup
  • Online Training
  • In-Person Training
Very effective, and a nice mix of live, on demand, and recorded training options
Really great... nothing bad to say about it

Using UKG Pro

350 - Everything... everyone uses the system for at least something
4 - HR team - Chief People Officer, Assistant HR Director, HR Manager, HR Generalist
  • Payroll
  • Timekeeping
  • Recruitment
  • Shift to 100% digital employee records
  • Adopting the performance management module
Just did renew!

Evaluating UKG Pro and Competitors

Yes - Paychex Preview
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We wanted a single solution that would meet many different needs, rather than several different solutions that were not integrated
N/A - happy how it went

UKG Pro Implementation

Yes - One module at a time, starting with the core system then bringing in the others
Change management was a big part of the implementation and was well-handled - It's important to find ways to capture that information / knowledge for ease of transfer / sharing with new team members
  • Time commitments by team members

Configuring UKG Pro

You can modify / customize quite a bit
Some - we have done small customizations to the interface - Look and feel types of things, but nothing huge
No - we have not done any custom code

UKG Pro Support

Many different options for support... very responsive, too
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Nope... wasn't even aware that this was a thing
I recall a ticket I had created, under the belief that I had some time to sort out the issue. I then left to attend an early evening networking event. While on the road, I got a panicked phone call from a manager of my company related to the issue in the ticket. I called the rapid response phone number for UKG, and a rep looked up my ticket and troubleshooted everything over the phone with me as I drove to my destination. Very supportive / helpful!

Using UKG Pro

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Basic functions
  • More involved, technical things for super users
Yes - Great! I am a big fan of the mobile app

UKG Pro Reliability

The system is very reliable... It's never gone down during a critical period of time
No complaints here. Very repsonsive.

Integrating UKG Pro

We granted the permissions we needed to do, and then it went smoothly
  • Background screening vendor
Not too bad to set up... works well!
  • File import/export
Just check afterwards that the data is transmitting correctly!

Relationship with UKG

Much better than most. Not too sales-y
My sales rep continues to check in with me... 6 years later!
They have a nice executive relationship and customer support structure in place
Pricing on a few things, including increases to our subscription fee at renewal
Make sure you think about what it is you need beforehand, so that you can have meaningful conversations about the solutions UKG can offer


  • Alexandra Fischer | TrustRadius Reviewer
    Thank you so much for taking the time to review UKG Pro Eduardo! Your kind words and thoughtful feedback are very much appreciated by our team. It is also so great to hear how UKG Pro helped create efficiencies for your company as well as cut down on paper!

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