UKG paving the way to improved employee support and service efficiencies!
August 04, 2022

UKG paving the way to improved employee support and service efficiencies!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG Pro is our main HRIS used for HR and payroll functions. When we implemented UKG Pro, it was the organization's first time moving to the self-service system not just for the HR and payroll team but for managers and employees across the company. Our goal was to introduce a system that would help us bring about more efficiency, process improvement, accessibility, and autonomy when it comes to employee information. We were also looking for a system with AI capabilities when it comes to ATS and reporting.
  • BI/Reporting functionalities allow for great customization of reports which you can also schedule. This is very beneficial because it helps to automate many of your processes. We have performance review reports set up, termination reports, probationary reports, and new hire reports to name a few.
  • The onboarding module allows bringing more efficiency to the new hire onboarding process by ensuring valuable information is shared with the new team member through their onboarding journey. We have received great feedback from new hires that completing the onboarding module takes away much of the first-day stress!
  • Ease of access to employee information for both managers and employees. You can easily reference/print/download necessary documents such as pay statements, T4, training records, and performance reviews.
  • The ability to capture diversity data especially through Recruiting and Onboarding
  • Ease of document flow through from Recruiting to Core (ex. offer letters)
  • Engagement features to enhance employee experience on homepage (polls, comment box, chat option, embed videos)
  • Process automation
  • Ease of access to employee information
  • All in one platform capturing multiple HR functions (recruiting, onboarding, performance, communication)

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

While we are happy with the product, there's always room for improvement and we are looking forward to all that UKG has planned for the future.
Since implementing UKG we are able to manage the following through one centralized platform: Employee file management, Recruiting, Onboarding, Employee communication, Payroll, Performance management and Analytics
UKG is a company that is constantly looking ahead in terms of improving efficiency and being innovative. This helps them to successfully align with changing needs of customers and allows customers to always look forward to something new. With their forward-thinking approach, it helps customers to tap into their team's creativity and introduce service efficiency on a more consistent basis.

UKG Pro Feature Ratings

Employee demographic data
5
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
8
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
9
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
7
Publish to Social Media
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
9