Item: UKG Pro
Rating: 8
Author: Christina Riemer

Use Cases and Deployment Scope

UKG is used for all of our HR needs and is our current ATS. Everyone in the company uses it on a daily basis. It is used to maintain employee files, benefits, leaves, timecards, applicants, job postings, etc. All the systems are mostly intertwined so that they carry over from different "Gateways" that UKG offers. For example, there is a 'Recruitment Gateway,' which is where all applicants and job postings are held. Once interviews are held and an applicant is hired in that Gateway, they get transferred over to the 'Onboarding Gateway.' There is where some new hire paperwork is held and can be completed by the new hire. Once that is completed, we can launch them into UKG Core, and that is where the employee file will be created, and all their personal info (SS number, DOB, Tax Info, Direct Deposit, etc.) will be held. We also run reports out of UKG, which is helpful in determining data for audits/recruitment/retention needs.

Pros and Cons

Recruiting Gateway - easy to use and has some good features.
Onboarding Gateway - easy to use as well.
Changing Employee Info - easy to change location/personal info/etc.

Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions.
Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this.
More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created.

Return on Investment

Ability to easily find information on employees/candidates due to all platforms "talking" to each other.
Not having any alert/reminder ability in Recruitment Gateway to track applicants is not beneficial.
The ability to use UKG to post positions on other sites means we don't have to do many other sites individually - doesn't have access to any site but the main majority of big sites.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Usability

Overall it has a pretty good user face and makes it easy to track candidates as well as current/previous employees. There are also a lot of useful features in UKG for the HR side - including benefits/leaves/payroll, etc. Having multiple different gateways inside of UKG itself is useful because they all talk to each other, which makes it easy to input and move information.

Centralization

UKG Pro has many different "Gateways" that allow all ATS/Onboarding/Employee matters to occur under its UKG umbrella. You can use UKG for all HR/Recruitment related matters without needing additional sources/applications to do so.

Likelihood to Recommend

UKG is pretty well-rounded. There are some problems/lack of functionality, but it is very useful and helpful in other aspects. I mainly use the Recruiting Gateway and Onboarding Gateway. I wish there was more abilities for the hiring managers and other managers who are allowed to view posts/candidates. They can not view the presence tab, which is where documents the applicant attached are held and where documents that are uploaded by our Recruitment team are also uploaded. Since managers can't view this, it makes it difficult for them to see the whole picture and requires us to manually send them to the managers if needed. Also - the formatting in the Notes section under each applicant should have more format abilities. It all blends together in one big paragraph instead of allowing bullet points/tabs/etc.

UKG Pro - Goods and Bads.

Overall Satisfaction with UKG Pro