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Utilitarian design with each person kept in mind.
September 19, 2022

Utilitarian design with each person kept in mind.

Jon Lindon-Templeton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We went from using ADP (serving as a PEO) to UKG Pro effective March 1, 2022. The planning for the change started well before that, in 2021. We are a small department, and thus it's taking a little more time for us to accomplish everything. We have to install the individual modules that fit our business case, one at a time. And that's OK! We're getting through it, and it has made each of us appreciate the thoughtfulness that went through the development of this program. From the programs themselves to the inclusive training, the organization has attempted to make it "Stupid-Proof," and it has been.
  • Time entry/collection
  • Payroll
  • Recruitment
  • Onboarding
  • Sometimes I think the terminology being used is somewhat outdated
  • The recruiting module doesn't seem to be as "user-friendly" as other products we've used
  • The onboarding module is a little confusing
  • Pro: UKG Pro has produced a way for the employees to interact more effectively
  • Pro: UKG Pro's broad reporting capabilities has provided us with a great deal of resource
  • Con: While UKG Pro does have a large reporting capacity, the naming conventions used leaves somewhat to be desired
This is more difficult to address because I was not heavily involved with the front-end evaluation of other products.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Once we were able to get on the same page with the product and all that it offered, it made it so much easier to continue adding each of the other modules that we wanted to use and needed to use. The data flow is so much easier once you've gotten in and are using it as you grow within it.
Payroll expense and processing have been the two characteristics (modules) of the program that has allowed us to see our expenses, understand the interactions/integrations with other entities, and communicate with everyone throughout the integration process.
The reporting functions that are provided have made tracking staffing much more effective. And we have a clearer understanding of our payroll expectations.

UKG Pro Feature Ratings

8.2
Employee demographic data
7
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
8.4
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
8
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.4
View and generate pay and benefit information
9
Update personal information
10
View job history
9
View company policy documentation
10
Employee recognition
9
Not Rated
Tracking of all physical assets
Not Rated
8.3
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
6.7
Corporate goal setting
Not Rated
Individual goal setting
7
Line-of sight-visibility
6
Performance tracking
7
6.4
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
6
Duplicate Candidate Prevention
5
Applicant Tracking
8
Notifications and Alerts
8

Using UKG Pro

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Requires technical support
  • User Data entry
  • Data Reporting
  • User interaction
  • Setting up individual corporations for each divsion
  • Learning how to set up the tax implications
  • Not having enough staff to assist with the build out.