Item: UKG Pro
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We currently use UKG Pro as our system of record for HR and Payroll processing. We use it for reporting purposes to provide data and metrics to upper leadership and our investment firm, American Securities.

Pros and Cons

Reporting
Payroll Processing
Performance Mgmt

If a scheduled BI report fails to run due to an error, I wish UKG Pro had the functionality to send a notification to the user who scheduled the report. Currently, the only way to know if a scheduled report failed is if the intended recipient notifies you that they didn't receive it.
I wish they would roll out functionality where you can mass update additional business rules. Currently, you can only mass add/update Jobs, Projects, Org Levels, and Locations. It would be beneficial if we had the ability to mass add/update salary grades, job families, job groups, and all the other business rules available. I know as a previous UKG EE, this functionality is available internally so I am not sure why it has not been rolled out for customers.

Return on Investment

It is easier to manager all HR activities within one platform and we are looking at other modules UKG offers to incorporate with our existing products. This will allow us to provide even more metric reporting to our upper leadership team and investment firm.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Usability

Well it helps that I used to be a customer using the product and a former EE of UKG so I know how the product works, the good and the ugly sides of it and what they could do better. Overall, it is a great product but no system is perfect.

Centralization

With UKG Pro being our system of record, all of our HR data is in one place for our users and administrators to access. It used to be where our users kept HR data at their individual sites and each site having their own process. Now, managers and administrators can access that data in one place, run reports, and our processes are more consistent.

Other Software Used

Jobvite, Compease

Likelihood to Recommend

I have been a customer in the past, an EE of UKG and now I am a customer again. UKG Pro is great as a product if you take the time to learn the system and it's capabilities. However, there are times where even with my knowledge, I don't know all the answers and will reach out to support for help. It seems since the merger of Ultimate Software and Kronos, the support has declined. There has been instances where cases I have created were not "touched" for over a month. Also, there have been process changes UKG has implemented that were not communicated to customers and then we find out after the fact.

Feedback on UKG Pro

Overall Satisfaction with UKG Pro