UKG Pro Review
November 16, 2022

UKG Pro Review

Dan Galindo, MSHRM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

I use UKG Pro mainly for Benefits Administration. It helps with handling everything from open enrollment elections to managing vendor file feeds. The company as a whole uses it for payroll, recruiting and general HR tasks. Without UKG Pro, there would be more manual processes that would take away valuable time and resources.
  • UKG Pro is very simple to learn
  • UKG Pro is great for Benefit Administration
  • UKG Pro helps manage day to day tasks
  • UKG Pro helps automate our business processes
  • Receiving support for UKG Pro has been a real pain point
  • Life Events during OE and around that time are difficult to manage
  • OE configuration is very manual
  • UKG Pro has helped reduce time spent on manual processes by over 35%

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

I think it is one of the most easy to use and learn systems out there (I may be biased since I have only used UKG Pro). It is highly transferable to other companies and easy to apply the knowledge. It is also easy to teach others how to best utilize the system as well.
We have been able to use UKG Pro to help minimize the manual processes in HR, payroll, benefits and onboarding. It has helped save time with file feeds to vendors, onboarding new employees, and benefit administration. We were using a couple different companies for recruiting before but we were able to make the change to just UKG.
I think UKG Pro is great for companies of all sizes and across industries. I have used UKG Pro at multiple companies now and I really would not want to switch to anything else. UKG Pro helped us through Open Enrollment with very little issues. As someone who works in the benefits field, I highly recommend anyone looking for an HCM system to check out UKG.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
10
Performance plans
7
Performance improvement plans
7
Review status tracking
5
Review reminders
8
Multiple review frequency
8
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
10
Corporate goal setting
7
Individual goal setting
6
Line-of sight-visibility
8
Performance tracking
10
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10