Overall Satisfaction with UKG Pro
We use UKG Pro for onboarding, electronic document acknowledgement and tracking, timekeeping, payroll, paid time off tracking and ACA tracking. It has helped us cut down on the paper since everything is electronic and everything is centralized so information is available to anyone in the organization who needs it. The security set up allows us to control who is able to see what in the system. The self service functionality allows us to have the employees and/or managers enter information into the system instead of sending it to payroll to enter for them which helps with accountability and workload for the payroll department. We are able to set up workflow so that we can monitor changes that are made in the system to ensure accuracy.
- Keeping up to date with federal and state laws related to data retention and other rules
- UKG Pro is constantly moving forward and changing the system to up with the latest technology and strives to improve the system for the users
- The reporting functionality within the system is top notch
- There are a few issues with the tax payment functionality. The system does not always match payment services which causes discrepancies in reporting.
- Customer Support takes a long time to respond when a case is opened for assistance.
- Centralizing HR and Payroll in UKG Pro has been a definite time saver
- Taxes are being paid timely and accurately for the most part
- Onboarding is all electronic so we are more compliant than with paper files
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
No
Would you buy UKG Pro again?
Yes
We have centralized all HR functions since switching to UKG Pro. No more paper files at each individual location! Onboarding allows us to have employees complete new hire documents electronically which are stored in the system and managers/HR team can then upload additional documentation into the employee profiles as needed.