UKG Pro - Helps you be the payroll and HR Pro!
January 24, 2023

UKG Pro - Helps you be the payroll and HR Pro!

Marlee Sheldon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG Pro for onboarding, electronic document acknowledgement and tracking, timekeeping, payroll, paid time off tracking and ACA tracking. It has helped us cut down on the paper since everything is electronic and everything is centralized so information is available to anyone in the organization who needs it. The security set up allows us to control who is able to see what in the system. The self service functionality allows us to have the employees and/or managers enter information into the system instead of sending it to payroll to enter for them which helps with accountability and workload for the payroll department. We are able to set up workflow so that we can monitor changes that are made in the system to ensure accuracy.
  • Keeping up to date with federal and state laws related to data retention and other rules
  • UKG Pro is constantly moving forward and changing the system to up with the latest technology and strives to improve the system for the users
  • The reporting functionality within the system is top notch
  • There are a few issues with the tax payment functionality. The system does not always match payment services which causes discrepancies in reporting.
  • Customer Support takes a long time to respond when a case is opened for assistance.
  • Centralizing HR and Payroll in UKG Pro has been a definite time saver
  • Taxes are being paid timely and accurately for the most part
  • Onboarding is all electronic so we are more compliant than with paper files

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

UKG Pro is very user friendly. It can be set up to display in several different language for ease of use by the employees. Self service allows the employees to have control of their own information and allows them to change certain things like taxes, direct deposit or address as needed.
We have centralized all HR functions since switching to UKG Pro. No more paper files at each individual location! Onboarding allows us to have employees complete new hire documents electronically which are stored in the system and managers/HR team can then upload additional documentation into the employee profiles as needed.
UKG Pro is user friendly and modernized that has helped us centralize all documentation related to payroll and Human Resources within the company. We use the timekeeping system as our system of record and it helps keeps us compliant in the states like California, Nevada and New York where they have special calculations related to overtime or spread of hours.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
10
Support for external payroll vendors
4
Off-cycle/On-Demand payment
6
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
Not Rated
Approval workflow
6
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
6
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated