UKG Pro is it all that its cracked up to be!
March 27, 2023

UKG Pro is it all that its cracked up to be!

Michele Rivera-Pichardo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

I use UKG Pro to process payroll for our employees and independent contractors. We use UKG Pro for our HR systems to store our employee information. We use WFM to log in employee hours and use Time off system. In 2023 we will begin to use the Performance tool, for our annual reviews. This feature also includes goal, and goal setting to monitor progress. We also UKG to post company bulletins and handbooks, any information that is useful to the employee. We also use reporting system to pull reports needed each day to assist us with Payroll or HR needs.
  • Payroll Processing
  • Payment Tax Service
  • Year End reporting
  • Benefits
  • Recent server issues has cause slow time in using the system. Better and faster access to UKG Pro is helpful.
  • Support system has improved since our implementation but there is still room for improvement. The response time in some cases can be a week just to get someone assigned to a case
  • Unable to have our employees access 1099 NEC forms on their UKG accounts as well as t4A for our Canada contractors
not sure I am able to answer this question as this would be something our Head of HR or HRIS/Payroll system can answer. I am not aware of anything that we have centralize, probably the inbox where we have all address, employee changes coming into one area.
I can only remember the bad times. There was a time when we accidentally uploaded timesheet data twice and cause a nightmare. The most recent incident was when the server went down in Atlanta and cause our data to disappear from Time she cause delays in our dept to be able to make historical edits to timesheets because we had to wait for the tech team to fix the issue and bring our data back. the recent issues with slow times and not being able to access UKG Pro on a payroll Tuesday was a nightmare. Other than that my usual experience with UKG on a good day is a day where the system reduces stress after our payroll process is complete with no errors.

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

UKG Pro is user friendly and mostly reliable, its a better system than ADP previously used. Its not 100% the best but its user friendly and easy to learn. The system may not be suitable for 1099 NEC payroll/reporting and Canadian Businesses that we were able to use in ADP to pay our businesses.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
9
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
9
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated