So glad we switched to UKG Pro (formerly Ultimate Software UltiPro)
Updated February 17, 2021
So glad we switched to UKG Pro (formerly Ultimate Software UltiPro)

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We use UKG Pro (formerly Ultimate Software UltiPro) for human resources (onboarding, benefit management, etc.), accounting (general ledger interface, report generation, and business intelligence), and tax filing. Our manufacturing staff use the time management feature to track employee and temporary labor.
Pros
- Rapid response support is great--prompt, pleasant customer support.
- The ability to customize the platform for specific uses without endangering the integrity of the data.
- Absolutely no issues with the tax reporting function.
Cons
- The case management function needs attention. I have had difficulty getting my questions answered.
- It has been difficult to get into contact with my named tax representative.
- The benefits management side needs better reporting at the employee level--specifically a report that helps the employee see their benefits for one year, line by line, compared to another year.
- Business intelligence reporting needs some attention--writing reports for the normal user is not very intuitive.
- The ability to handle most HR functions with one platform
- Reduction of staff for the payroll tax filing function
UKG Pro (formerly Ultimate Software UltiPro) has been more responsive to our questions than ADP. They have a phenomenal rapid response team--questions are answered quickly, which allows processing to stay on schedule. The training and education of customers is also great.
UKG Pro (formerly Ultimate Software UltiPro) provided excellent support during the FFCRA and CARES Act. I so appreciate that UKG proactively looked at my account and found programming issues that needed to be addressed. I appreciated that the fix was implemented and all tax filings were fixed with minimal involvement from me.
UKG Pro Feature Ratings
Upgrading UKG Pro (formerly Ultimate Software UltiPro)
UKG Pro (formerly Ultimate Software UltiPro) Training
I did not being using the product without training. I would recommend the training.
- Online training
Using UKG Pro (formerly Ultimate Software UltiPro)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Payroll
- Configuring earnings codes
- Business intelligence
- Time management takes some getting used to
Yes, but I don't use it
Comments
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