So glad we switched to UKG Pro (formerly Ultimate Software UltiPro)
Updated February 17, 2021

So glad we switched to UKG Pro (formerly Ultimate Software UltiPro)

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use UKG Pro (formerly Ultimate Software UltiPro) for human resources (onboarding, benefit management, etc.), accounting (general ledger interface, report generation, and business intelligence), and tax filing. Our manufacturing staff use the time management feature to track employee and temporary labor.
  • Rapid response support is great--prompt, pleasant customer support.
  • The ability to customize the platform for specific uses without endangering the integrity of the data.
  • Absolutely no issues with the tax reporting function.
  • The case management function needs attention. I have had difficulty getting my questions answered.
  • It has been difficult to get into contact with my named tax representative.
  • The benefits management side needs better reporting at the employee level--specifically a report that helps the employee see their benefits for one year, line by line, compared to another year.
  • Business intelligence reporting needs some attention--writing reports for the normal user is not very intuitive.
  • The ability to handle most HR functions with one platform
  • Reduction of staff for the payroll tax filing function
UKG Pro (formerly Ultimate Software UltiPro) has been more responsive to our questions than ADP. They have a phenomenal rapid response team--questions are answered quickly, which allows processing to stay on schedule. The training and education of customers is also great.
No processing issues at all; very satisfied.
Rapid response is exceptional. Our questions on payroll processing are answered promptly. The support involving case management has been sporadic at best. With this feature, it is often very difficult to get a response. Attention to upgrade the case management area would be extremely beneficial.
UKG Pro (formerly Ultimate Software UltiPro) provided excellent support during the FFCRA and CARES Act. I so appreciate that UKG proactively looked at my account and found programming issues that needed to be addressed. I appreciated that the fix was implemented and all tax filings were fixed with minimal involvement from me.
I love how all functions are available from a few selection screens--all my options are shown.
We have had wonderful success with implementation of UKG Pro (formerly Ultimate Software UltiPro). The implementation team was knowledgeable and wonderful to work with. Our questions were answered promptly and explained. The Ulti-university classes were also great--especially the "on-demand" feature that lets us review any topic at any time. Our size of company has had great success with UKG Pro (formerly Ultimate Software UltiPro).

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Upgrading UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) Training

I did not being using the product without training. I would recommend the training.
As a new user, there are so many areas to know. It would not have been possible without training.

Using UKG Pro (formerly Ultimate Software UltiPro)

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Payroll
  • Configuring earnings codes
  • Business intelligence
  • Time management takes some getting used to