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So much potential they just don't know how to use it.
February 18, 2021

So much potential they just don't know how to use it.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use UKG company wide as our data warehouse for employee records and recruiting. We use it in the United States offices for payroll and benefits in addition to HR data.
  • The setup and transfer was very hands-on and well guided.
  • The Open Enrollment platform is informative and easy to use.
  • The reporting module (Business Intelligence) is too complicated. Even their "experts" have difficulty making a basic report produce consistent results.
  • Navigation within the menus are clunky. Often when working on a task you have to navigate between different sections of the website to work through the steps of one procedure.
  • Customer support seems to be made up of individuals with specialized knowledge which means you are often transferred around when problem solving.
  • Access rights cannot be customized to an individual without the lengthy process of creating a new role. Even then, some access must be given broadly, even to those who don't need it.
  • The monthly cost has gone down significantly, one-time expenses have gone up greatly.
  • Housing all HR data from around the world has been hugely beneficial.
  • Reports generated from UKG (via Business Intelligence) are not trustworthy.
The reporting module from ADP is vastly superior, easier to use, and easy to understand what you are doing. Business Intelligence requires the equivalent of a 2-year degree to use it effectively. Customer service is much more responsive at UKG. Quarter and Year-end amendments are quick and easy at UKG whereas ADP can take months to do. Payroll is easier to manage and process with ADP, but making corrections to payroll bathes are easier with UKG.
The site is slow on all aspects. Generating reports and calculating payroll can take several minutes. I usually move on to other tasks while things are processing and check back later.
When you get the right person, service is fast and response time is low (minutes). If you have a specific need, it can take them some time (days) to track down the person with the right expertise.
Companies with basic needs can do well with UKG, it's a lot easier to manage if you don't need a lot from them. If you have complicated, or even standard requirements, be prepared to pay extra for specialized services and help. Companies with a lot money who can afford to outsource their back-end management to UKG will also be a good fit.

UKG Pro Feature Ratings

7.4
Employee demographic data
Not Rated
Employment history
3
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.8
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.0
View and generate pay and benefit information
10
Update personal information
8
View job history
3
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
2.3
Report builder
1
Pre-built reports
4
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
7.0
Corporate goal setting
Not Rated
Individual goal setting
7
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UKG Pro (formerly Ultimate Software UltiPro) Training

No, even after extensive training (80+ classroom hours) I still don't know how to properly use most of the features.
  • Online training
Pretty standard Webinar training, the same platform as you would get from other companies. The topics are oversimplified and advanced classes aren't offered.

Using UKG Pro (formerly Ultimate Software UltiPro)

30 - Mostly HR and Recruiting, some payroll and benefits.
2 - They dedicate most of their time doing reports and company setup for other employees who either haven't learned the process or can't understand it.
  • Onboarding.
  • Employee files.
  • Payroll.
  • We will be launching On Boarding in the next few weeks.
We've already invested a lot of time and resources in making this transfer we aren't likely to do another one anytime soon.

Using UKG Pro (formerly Ultimate Software UltiPro)

ProsCons
None
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
  • Benefit plan setups.
  • Reporting.
  • Role administration.