1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro
UKG Pro Review
April 19, 2021

UKG Pro Review

Jennifer Weber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use it for payroll, HR, recruiting, onboarding, reporting, and employee surveys. We use it across the full organization.
  • Cognos Analytics tool: We can do in-depth reporting on all of our data.
  • Perception: surveys, real-time employee surveys are a great tool to take the "pulse" of our organization.
  • Support: I feel like their customer support does a great job getting back to customers and really wanting to help.
  • Benefits Prime: We struggled with implementation and I don't think this is on UKG; it was predicated on the Plan Source team. I also think this was due to Plan Source overpromising what they could deliver.
  • We have been seeing a significant increase in "limited functionality" in some of our modules in the last few months. I'm not sure what that is about but it's annoying.
  • We were able to stop using vendor websites and type benefit data into them when we had any changes to an employee's benefits by making use of benefit files that are sent directly to vendors.
  • We use recruiting (ATS) so employees can apply online directly. Supervisors and hiring managers can view the applications online, saving everyone time.
We generally have a good experience. Pages usually load quickly, other than in Benefits Prime. We have seen more limited function issues in the past few months in some modules than we had in past years, but those are normally fixed quickly.
Support is usually wonderful. They get back to you quickly and if they can't help right away, they let you know why and how they are forwarding the problem.
I really think if you are a medium to larger sized business, they would do a great job for you. It's easy to use and the interface is intuitive. I think for the cost, if you are under a certain size, it might be kind of expensive.

UKG Pro Feature Ratings

9.1
Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.3
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.8
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
10
Not Rated
Tracking of all physical assets
Not Rated
6.0
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
Not Rated
Review status tracking
7
Review reminders
9
Multiple review frequency
Not Rated
8.0
Create succession plans/pools
8
Candidate ranking
8
Candidate search
8
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
7.0
Corporate goal setting
6
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.0
Job Requisition Management
8
Company Website Posting
8
Job Search Site Posting
Not Rated
Applicant Tracking
8
Notifications and Alerts
Not Rated