Payroll made easy, don't tell the boss
Updated September 15, 2022
Payroll made easy, don't tell the boss
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
We use UKG Pro for both Payroll and HR functions. We have recently added recruiting. I do not use that module, but from what I have heard it is making it easier to enter requests for new roles to be filled. I like to reports, and the ability to run on the fly or modify current reports. My biggest issue is the help desk ticket system. I feel like I open a case and never really get a resolution. On the live call or chat I get excellent service and quick answers and/or help. I do receive an email with each step of a case but the email gives no information, which is time consuming to go into the system if you have many open cases. The resolution time is getting faster and may just be a case of catching up.
- Reports- a great variety of reports that cover the needs over many functions. Being able to run on demand what reports I need for a given task is great.
- Enhancements-UKG Pro listens to the users and takes suggestions for new products or services.
- Qtr and year end planning- UKG Pro has a great review and listing to tasks needed to be completed for the quarters and year end.
- Quick to report on tax updates and changes for State, local, sui taxes
- Case system. If you open a case you get email acknowledgement. Then another when it is assigned. Then another email letting you know they have reached out to you. Not in that email just in the case notes. The emails do not give any details other than case number. I open many cases and have to go in and out of case system to figure out which case they need or want information on.
- Additional tax payment notification.- Aside from checking every day if there is a new payment coming out, other than normal PR [payments], there is not a good notification process.
- I feel the updates to open a tax case are a little cumbersome.
- The ability to have up to date employee and salary information is great.
- Report capabilities allows for quick employee hire/turnover/salary for multiple business uses.
UKG Pro has the quick turn around on reports. Other [companies] would process the reports and send or email back for review. UKG to select and print [in real] time.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
UKG Pro Feature Ratings
Upgrading UKG Pro
- we have not upgraded
- Have not looked at upgrade yet
UKG Pro Training
While it is a very easy to understand and work with system, training is available for a reason. This product has differences from other available and is work exploring through training courses
- Online training
Using UKG Pro
8 - Payroll, HR and recruiting
3 - Just Payroll and 2 from HR offer the support
- Tax updates and corrections
- adding deduction codes
- General updates from Government entities
- The reports available provide employee information for more than just payroll and HR
- Make quick work of labor statistics reports by state that used to take hours and hours
- Makes quick work of compiling department cost from payroll
- As the company grows candidate tracking and recruiting will be a big asset
Evaluating UKG Pro and Competitors
Yes - Humanic. The decision was made to take over the payroll function from our parent company. They explored many different software and this fit the need the best.
- Product Features
- Product Usability
No, I came on board after the decision was made. I had implemented and used the product at a prior position.
I wouldn't change the process
UKG Pro Implementation
Change management was minimal
- information received from prior provider verification was not done the most efficient way
- running two software implementations as the same time
- Implemented in-house
Configuring UKG Pro
It would be nice if Ulti had a "book" of items/forms that will need to be completed as part of the implementation process. As an example what layout is required by Ulti and from customer side what the bank needs for file transfers. That seemed to be a last minute dash for us. What is needed by tax departments for Ulti to be a 3rd party file and pay. I seem to have to keep getting POA's signed so issues can be addressed. Make clear the expectations that the customer will also give access to Ulti for file and pay with the state and local entities websites.
Some - we have done small customizations to the interface - I think we did some for some of the file feeds to carriers and banks.
I feel the customer and the vendor both have the desire to meet each others expectations of the product and services. However I don't think it is always clear what the end result is.
UKG Pro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Immediate help available Support understands my problem | Not kept informed |
I do not know for sure. I use the cases system which is still hit or miss
Jon Harper during implementation. We were taking over the PR function from our parent company. He walked us through the process clearly. Provided guidance when we struggled to get required information out of a system we did not have access to and had to rely parent who was also implementing the new system.
Using UKG Pro
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The actual payroll process from start to finish
- Ease of making changes on the fly during the payroll process
- Year end things to do list with the timeline provided
- Support cases system.
UKG Pro Reliability
Integrating UKG Pro
- Deltek Costpoint
I did not do much with this but answer questions
not at this time
- File import/export
- Single Signon
Don't rush it. Start at the beginning of the year or quarter, not mid way through a quarter. Don't implement at the same time as open enrollment. Don't be afraid to ask questions and don't be afraid to questions answers. Make sure the customer understand timelines/deadlines. Hold teams accountable for the actions they are assigned. One process fail can affect the entire implementation.
Relationship with UKG
Not sure, but do know working to resolve billing issues was not an easy task. We have had an ongoing issue with a credit. We took one then the same credit was applied to another invoice without our knowledge. It appeared we took the credit 2x. Was a nightmare to clean up.
Be clear on what you want and expect. Make sure those expectations are what is in the contract. this will confirm that both vendor and customer giving and getting what they signed up.