Ultimate Software Hands Down The Best
Updated December 29, 2015

Ultimate Software Hands Down The Best

Jennifer Troy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • UltiPro Core, Performance Management, Recruiting, Onboarding, UltiPro Time Management

Overall Satisfaction with UltiPro

Usually the turnaround for support is spot on but can sometimes take a while if the question is complicated or if the issue needs to be resolved at a different level.
We use UltiPro for all of our HCM needs, from employee records management, performance reviews, recruiting and onboarding, timekeeping and payroll processing. It allows us to maintain records for six sister manufacturing companies with employees in more than 10 states.
  • UltiPro helps us easily report on metrics and provide useful analytics to our executive team.
  • Single sign-on access makes it easy for the HR and Payroll team to maneuver between modules and perform our job more efficiently.
  • The available training and support from the Customer Success Portal is incomparable. Every method of learning is well represented, whether it be hands-on practical application, quick tips or live chat.
  • The UI design between modules needs to be standardized. In some sections, you use a "save" button, others a "submit". Depending on where you are in the system, you might add an item using "add" or "+". The location of save buttons varies on the page based on which module you are in.
  • Online training
  • In-person training
  • Self-taught
Can't say enough great things about the amount of training provided.
Well executed and certainly worth the investment to travel to the training facility.
I'm not sure how the affordable UltiPro would be for very small or micro businesses. It seems the product and services would be best for businesses with at least 100 employees.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
6
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
8
Tracking of all physical assets
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
6
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
6
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
7
Performance tracking
7
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
Not Rated

Using UltiPro

8 - Human Resources and Payroll
With their SAAS model, we don't need to use our own company resources to support UltiPro - their customer support provides it all.
  • Payroll
  • Employee Records Maintenance
  • Performance Management
  • Succession planning
  • FMLA tracking
UltiPro understands our company needs and provides unparalleled support.

Evaluating UltiPro and Competitors

  • ADP Payforce
UltiPro is hands down the best HCM/HRIS program around.

UltiPro Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Using UltiPro

It's so easy to use!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None