Overall Satisfaction with UltiPro
We use UltiPro for all of our HCM needs, from employee records management, performance reviews, recruiting and onboarding, timekeeping and payroll processing. It allows us to maintain records for six sister manufacturing companies with employees in more than 10 states.
- UltiPro helps us easily report on metrics and provide useful analytics to our executive team.
- Single sign-on access makes it easy for the HR and Payroll team to maneuver between modules and perform our job more efficiently.
- The available training and support from the Customer Success Portal is incomparable. Every method of learning is well represented, whether it be hands-on practical application, quick tips or live chat.
- The UI design between modules needs to be standardized. In some sections, you use a "save" button, others a "submit". Depending on where you are in the system, you might add an item using "add" or "+". The location of save buttons varies on the page based on which module you are in.
- Online training
- In-person training
- Self-taught
UKG Pro Feature Ratings
Using UltiPro
8 - Human Resources and Payroll
With their SAAS model, we don't need to use our own company resources to support UltiPro - their customer support provides it all.
- Payroll
- Employee Records Maintenance
- Performance Management
- Succession planning
- FMLA tracking
- Salary Planning
Evaluating UltiPro and Competitors
- ADP Payforce
UltiPro is hands down the best HCM/HRIS program around.
UltiPro Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using UltiPro
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Yes, but I don't use it