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Ultimate Review
Updated March 25, 2015

Ultimate Review

Wendy Becker, PHR | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Recruitment, Onboarding, Performance Management, Open Enrollment

Overall Satisfaction with UltiPro

We have ESS and MSS, mostly used in human resources and payroll dept. Soon to implement UTA
  • Customer Service provides relatively quick responses, and are knowledgable.
  • I would like to see that they keep the button keys in the same spot. When I click next, and then the next screen pops up, it tends to move and I end up clicking something other than the next key.
  • I would like to see a help desk that directly answers your questions, instead of logging tickets and waiting for a response.
  • Customer Service response time
We have recently looked at Oracle, Kronos for UTA, and Ultimate had a lot more features that fit our business needs
The performance management piece is a little difficult to follow. The process tends to be confusing. When distributing upgrades, it would be helpful not to do them during year end. We had a lot of issues when the last upgrade was done, and it caused us all more work.

UKG Pro Feature Ratings

5.7
Employee demographic data
7
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
3
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
4
6.0
Pay calculation
6
Support for external payroll vendors
6
Benefit plan administration
6
Direct deposit files
6
Salary revision and increment management
6
Reimbursement management
6
Leave and Attendance Management ()
Not Rated
5.8
View and generate pay and benefit information
7
Update personal information
6
View job history
6
View company policy documentation
5
Employee recognition
5
2.0
Tracking of all physical assets
2
3.7
Report builder
3
Pre-built reports
5
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
4.8
Performance plans
5
Performance improvement plans
5
Review status tracking
4
Review reminders
5
Multiple review frequency
5
Succession Planning ()
Not Rated
6.0
New hire portal
6
Manager tracking tools
6
6.0
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
6
Performance tracking
6
6.1
Job Requisition Management
7
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
6
Duplicate Candidate Prevention
6
Applicant Tracking
6
Notifications and Alerts
6

Using UltiPro

1200 - majority employee level
1 - 

a lot of time

time management

computer skills

common sense

  • HR
  • Recruiting
  • Benefits
  • paperless reviews
  • time and attendance
We have no intention of changing at this time.

Evaluating UltiPro and Competitors

Yes - Ceridian
  • Price
  • Product Features
  • Product Usability
  • Analyst Reports
product capability
no change

UltiPro Implementation

not sure
  • Don't know
Yes - did core first, then introduced recruitment, performance management, now time and attendance
  • unknown

UltiPro Support

recently the support level has gone down in certain areas.
ProsCons
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Escalation required
Slow Initial Response
No - do not know what that is
during open enrollment, we were able to get immediate response on issues we need

Using UltiPro

there are some modules that are easier to use than other
ProsCons
Like to use
Unnecessarily complex
  • recruitment
  • Business Intelligience
  • Performance Management
Yes, but I don't use it