Ultipro Review
March 26, 2015

Ultipro Review

Eva Wise | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

This is our total HRIS system. We use it in HR as well as across the organization. We currently use the Recruitment, Core, Onboarding and Time Management modules.

Pros

  • Cloud Based Solution
  • Robust Product

Cons

  • Customer Service - Most of the time when we have an issue the account managers or reps assigned to the cases don't know our specific situation. It seems that a lot of the reps have never been in HR or have much knowledge of how payroll or HR works. How can you support a system that supports a business function that you know nothing about?
  • Onboarding and BI integration - more reporting.
  • On Site training for Workplace or Mid Market customers - even at a fee.
For larger organizations, I would recommend this product. UltiPro seems to value larger customers and provides more training and support opportunities. For a smaller organization, you really have to find a way to make the solution work with limited staff and no IT or HRIS support teams.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
2
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
2
Pay calculation
5
Benefit plan administration
6
Direct deposit files
8
Salary revision and increment management
4
Approval workflow
3
Balance details
3
Annual carry-forward and encashment
3
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Report builder
4
Pre-built reports
6
Ability to combine HR data with external data
2
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
4
Manager tracking tools
4
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
5
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
6
Notifications and Alerts
5

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