Item: UKG Pro
Rating: 5
Author: Eva Wise

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

This is our total HRIS system. We use it in HR as well as across the organization. We currently use the Recruitment, Core, Onboarding and Time Management modules.

Pros and Cons

Pros

Cloud Based Solution
Robust Product

Cons

Customer Service - Most of the time when we have an issue the account managers or reps assigned to the cases don't know our specific situation. It seems that a lot of the reps have never been in HR or have much knowledge of how payroll or HR works. How can you support a system that supports a business function that you know nothing about?
Onboarding and BI integration - more reporting.
On Site training for Workplace or Mid Market customers - even at a fee.

For larger organizations, I would recommend this product. UltiPro seems to value larger customers and provides more training and support opportunities. For a smaller organization, you really have to find a way to make the solution work with limited staff and no IT or HRIS support teams.

UKG Pro Feature Ratings

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