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UltiPro Review
Updated May 31, 2016

UltiPro Review

Christine Richards,CPP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We currently use UltiPro as our system of record and payroll processing. We export data to AD and I am looking to expand into Recruitment/Onboarding Products.
  • Care for their customers(Customer Support)- When I reach out to my account manager she is always available to listen and retrieve resources to help me with any road blocks.
  • Innovate- Ultimate Software is always on the leading edge of what is out there! I can always be confident that they are looking to the future to support my growing organization with me.
  • Inform- Ultimate software is great at communicating with their customers changes and updates.
  • Training and Tools- The Ulti University team is amazing with the availability of training and resources for the product and always looking to make my experience more exceptional.
  • Payment Services-Sometimes I feel lost in the direction I need to go with a particular issue and its hard to tell whether it is a customer actionable item or a Ultimate actionable item.
  • CSM's/ERM's- I know that the squeaky wheel gets the oil. Until I registered for Connections I had not heard from my CSM or ERM. I dont think that the contact should only be when I have an issue. I loooove this product and want to evangelize Ultimate!
  • Imports- I would like to be able to import my own data and do mass updates.
I have been using UltiPro since 2009. I had left ADP and will never look back UltiPro is the leader in the industry and it seems all other HCM businesses are running to catch up. I love the ease of use and flexibility that UltiPro offers! I am a partner for life!
I believe large or small every organization can benefit from using a cutting edge HCM software. It is important to be prepared upfront with how you want your data organized in the system. Meet with your peers and have discussions. You may be spending time up front but it will pay off in the long run!

What am I looking to accomplish with moving to Ultimate Software?
What is the end game for my organization from an HR/payroll perspective AND an executive perspective?
How involved do I need to be in the implementation process?
Is it beneficial to have a dedicated project manager?
Should I have a representative from my IT department involved in the implementation processes?
What are the main differences between an Enterprise Solution and a Mid-Market solution- what are the pros and cons of each for me as a customer?

UKG Pro Feature Ratings

7.9
Employee demographic data
10
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
9
8.8
Pay calculation
10
Support for external payroll vendors
9
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
7
6.3
Approval workflow
6
Balance details
8
Annual carry-forward and encashment
5
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
7.7
Report builder
10
Pre-built reports
7
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
7.3
Create succession plans/pools
8
Candidate ranking
8
Candidate search
6
Candidate development
7
8.5
New hire portal
8
Manager tracking tools
9
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Implementation

UltiPro Training

Using UltiPro

There are some things that require a manual work around for our particular business model

Integrating UltiPro

I think UltiPro is easy to integrate with other software and and even more so with the addition of their Informatica partnership