Overall Satisfaction with UltiPro
Our company uses UltiPro to manage all of our departments and contracts. We use it for payroll but we do not use their timekeeping system. Through the use of the optional modules (recruiting and onboarding), we have the entire employee life cycle automated with UltiPro. We chose UltiPro because of their level of support and because it allowed us to integrate all our HRIS functions in one system. We had been using multiple systems to manage the same functions, and that became an operational challenge for us, with interoperability and support.
- The implementation team is amazing in coordinating the transition from a legacy system. There is a well-developed implementation plan.
- Ultimate becomes a partner with you in your work and they are always interested in how they can support you. They have continually refined and improved their support model.
- They are committed to making UltiPro interoperable with other systems. Their latest project has been a relationship with Informatica to make integration a user-achievable goal.
- Product updates are driven my customer response. They have a voting system for requested changes. Twice a year, the product receives a significant update. Not all customer requests are implemented each cycle, but they do evaluate them.
- One area is already being addressed is the interfaces of the optional recruiting and onboarding modules. These are currently products not developed by Ultimate, so the operation is not standard across them. However, they are bringing these products in-house.
- We just went through open enrollment, so this is foremost in my mind at the moment - open enrollment sessions are difficult to configure and copy from a prior year.
- It would be great to have a sandbox for testing. Such an environment is available, but the commitment is for a year and the price is somewhat high. Barring access to a sandbox, extending testing capabilities to other program areas would be useful.
UKG Pro Feature Ratings
Using UltiPro
All of our staff, representing all of our business functions, use UltiPro. Our employees use it for self service and for the intranet function. Our HR folks use it for recruiting, onboarding, HR Management, talent management, and offboarding. Our payroll staff uses it for payroll processing.
UltiPro Implementation
- Vendor implemented